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Form of work
SalaryJoin the Central Digital Partnership Team as a Technology Officer on a permanent full-time basis. The Digital Partnership teams provide effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing, Servers and Networks and Unified Communications.
The role:
Reporting to the Principal Technology Officer, you will be responsible for providing on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.
In addition to this, you will be responsible for:
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
- Work within procedures for the maintenance and support of one or more technical domains.
- Provide excellent customer service by applying effective organisational and communication skills.
Are you right for the role?
To be successful in the role, you will have technical knowledge and/or experience in the management, configuration, monitoring, and implementation of ICT environments in one or more technical domains. You will also have the ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
Furthermore, you will have demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment and sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.
About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one page cover letter online today.
