AddressOur Team (Where You Will Be Working!)
Frontline & Digital Division delivers ICT services to the Queensland Police Service, Queensland Fire and Emergency Services, the Inspector-General Emergency Management, Queensland Ambulance Service and Queensland Corrective Services. Your part in the ongoing success of our business in supporting key frontline services will see you responsible for a variety of work.
The occupant of this position will be a member of the Technology Support team within the IT Support directorate. The IT Support organisational structure comprises 212 employees and a rotation of contractors based across Queensland. IT Support teams include Command & Control Centre, ICT Service Centre, Technology Support and Vendor & Contracts Management Unit.
This position is located within the Technology Support Northern Region group that comprises 8 employees and reports to the Technology Support Manager of the region.
Your key accountabilities
The core capability requirements for this role are:
- Provide technical support (including backups and system administration) for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
- Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs.
- Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services.
- Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions.
- Assist with Technology Support and technical specifications for BAU and project related activities.
- Participate in the implementation of technology refresh and technology uplift activities.
Role Requirements
Technical/ Operational/ Educational experience
Highly Desirable
- Minimum of 3 years' experience in an enterprise-scale ICT services environment.
Desirable
- Knowledge of ITIL framework;
- Knowledge of mobile device technologies;
- Knowledge of Windows Server (2008 and above);
- Knowledge of Windows 7 / SOE and above;
- Knowledge of ITSM tool management for IT service delivery.
Other
This position is required to:
- Undertake on-call duties, overtime and work outside normal business hours;
- Travel intra and inter-state as needed;
- Possess a current open Queensland “C” class driver's licence;
- Participate in deployments and 24/7 roster during emergency and major incident events;
- Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).
Applications to remain current for 12 months.
