Address Job Location
Brisbane
Division
Practice Management - Technology
Description
About the role
A fantastic opportunity has become available for a Technology Support Coordinator to join our Service and Support team. In this role, you will ensure the efficient operation of all facets of a full stack Microsoft environment to meet the needs of the business as defined in our SLA's. The key objectives of the role will include:
Responsible for handling first and second level hardware and software technical support.
Providing IT support services across a variety of Microsoft platforms, business applications and cloud systems.
Providing IT support services for a range of desktop models and core infrastructure.
Researching and investigating technical problems.
Prioritisation, coordination and escalation of service requests.
Ensuring IT security best practices are adhered to.
Adhering to all processes and documenting procedures accordingly.
Provide professional in-person, telephone and remote support.
Escalating issues to other Technology teams in a timely manner.
Making recommendations on upgrades and solutions when necessary.
Be able to assist non-technical staff with understanding of technical concepts.
About you
You will have a friendly, energetic and enthusiastic personality with a results driven work ethic that is able to work both independently and in a team environment. The successful applicant will work with various onsite and remote stakeholders to provide top end customer service. You must possess strong attention to detail, highly developed problem-solving abilities, and display initiative and flexibility.
As the ideal candidate, you will have the following background\skills:
Tertiary qualifications or equivalent in a related field with at last 2 years' service desk experience.
IT support experience in administering Office 365 and Azure AD hybrid deployments.
IT support experience in the administration and troubleshooting of Microsoftcore platforms (Windows 10, Teams, Sharepoint Online, OneDrive, Active Directory).
Exposure to various technologies including telephony, wireless, MFA and printing.
Solid understanding of networking and IT security fundamentals.
Strong troubleshooting skills.
Strong written and verbal communication skills.
Experience in applying ITIL Standards.
Any professional certifications (eg. MCP, MCSA, MCSE, CCNA) would be highly desirable.
This opportunity would interest a pro-active individual who is seeking to work with a dynamic organisation in which technology is a key aspect of the solution. This role requires high-level analysis and problem solving and you must have good communication skills with a strong customer focus. The position can occasionally necessitate flexibility in hours of work to enable support of business-critical IT Operations.
Experience in a similar role in a professional services environment would be preferred.
About us
KordaMentha is an independent and trusted firm providing specialist cybersecurity, forensic, financial crime, performance improvement, real estate and restructuring services. We help clients grow and maximise value, protect from financial loss and reputational damage and help recover value in tough times. Our team of almost 400 specialists extends across Asia-Pacific. With diverse experience - in finance and real estate to law enforcement and the c-suite - we apply a different mindset to our work. We customise our approach using the expertise most suited to your requirements.
