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Realised Technologies isn't just another IT Managed Service Provider - we're a team of innovators, problem-solvers, and client champions dedicated to revolutionising IT management solutions for Cairns businesses.
Why Join Realised Technologies?
At Realised Technologies, we're more than just a workplace - we're a community driven by growth, collaboration, and excellence. Here's why you should consider joining us:
- Meaningful Impact: As an MSP IT Consultant, you'll be at the forefront of shaping the technological landscape of Cairns businesses. Your work will directly contribute to enhancing efficiency, security, and growth for quality businesses throughout north QLD.
- Client-Centric Focus: At Realised Technologies, client satisfaction is our top priority. You'll have the chance to work closely with diverse businesses across Cairns, providing tailored solutions that drive their success and earn their trust along the way.
- Clear Path for Growth: We offer an exceptional opportunity for professionals looking to advance their careers. Joining our team means embarking on a clear pathway for knowledge, skill, and remuneration growth. From the outset, you'll have the chance to build expertise and progress to roles like Project Engineer or Team Lead. We provide the resources and support needed to help you reach your full potential and achieve your career goals.
- Compensation and Benefits: We believe in recognising and rewarding exceptional talent. That's why we offer above-market salaries to compensate exceptional individuals like you. Additionally, we provide salary packaging options, phone allowances, and working away from home allowances to support your needs and ensure your comfort while working with us. Furthermore, performance bonuses are available to recognise and reward outstanding contributions to our team's success.
- Dynamic Responsibilities: Say goodbye to mundane tasks. In this role, you'll wear multiple hats, ranging from proactively monitoring IT infrastructure to delivering cutting-edge solutions and providing top-tier support. Every day presents new challenges and opportunities for growth. Unlike some government/corporate positions that may limit you to repetitive IT tasks, this role offers diverse responsibilities that encourage innovation and professional development.
- Collaborative Environment: Join a highly experienced team of IT experts who are passionate about what they do. Collaboration and knowledge-sharing are at the heart of our culture, ensuring that you'll always have the support you need to excel.
Why Work for an MSP?
Choosing to work for a Managed Service Provider (MSP) over government or corporate jobs can significantly enhance your career trajectory and overall job satisfaction. MSPs offer a dynamic work environment where you're exposed to diverse clients and cutting-edge technologies, fostering continuous learning and professional growth. Unlike government or corporate positions, where you might feel pigeonholed or encouraged to underperform due to bureaucratic constraints and slow-paced environments, MSPs prioritise innovation, efficiency, and excellence. Furthermore, MSPs typically offer higher salaries and better earning potential through bonuses and performance incentives, ensuring your hard work and expertise are financially rewarded. Embrace the fast-paced, rewarding world of MSPs to avoid stagnation and unlock your full potential.
Position Overview
We are seeking a motivated and skilled Level 1/2 Support Officer to join our team. The ideal candidate will provide exceptional technical support to our clients both remotely and on-site, ensuring their IT infrastructure runs smoothly. This is a full-time role based in our Cairns office, working 37.6 hours per week. Please note that this role is not suitable for remote work. The position is perfect for someone with a strong technical background who enjoys solving problems and delivering excellent customer service.
Key Responsibilities
- Provide Level 1 and Level 2 technical support to clients via phone, email, and on-site visits.
- Troubleshoot and resolve hardware, software, and network issues.
- Perform routine maintenance and updates on client systems.
- Assist with the setup and configuration of new equipment and software, including Microsoft 365.
- Document support requests and resolutions in the ticketing system.
- Collaborate with senior technicians and other team members to resolve complex issues.
- Ensure timely follow-up and closure of support tickets.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
Requirements
- IT-related degree from a university or a minimum of 2 years of Level 1 experience in a technical support role.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP, etc.).
- Experience with remote support tools and ticketing systems.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Current QLD Driver's license.
- Permanent rights to work in Australia.
- Please note that this role is not suitable for remote work; you must be available to work full-time from our head office in Cairns, QLD.
- Ability to work independently and as part of a team.
- Relevant certifications (CompTIA A+, Network+, Microsoft certifications) are a plus.
How to Apply
Ready to take the next step in your IT career? Join Realised Technologies and be part of a team that's shaping the future of IT management in Cairns!
Send us your CV and a cover letter. In your cover letter, please mention the phrase 'Innovate with Realised Technologies' to indicate that you have thoroughly read the job description.
