Technology Trainer

Full time permanent opportunity | Melbourne
  
Thomson Geer is a leading national Australian Corporate law firm with offices in Adelaide, Sydney, Melbourne, Brisbane, Perth and Canberra. The firm has more than 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their business success is our priority. This focus on client value is a key reason for our success. At Thomson Geer we are looking for candidates who are client focused, commercially minded, and work well in a team environment.  
  
The role:  
  
We are seeking to appoint a service-focused Technology Trainer to join our Melbourne office on a full time basis. The role is nationally responsible for the provision of timely, efficient and effective Technology training and application support services to the firm and forms a critical part of our corporate services team.
  
Responsibilities of the role:

• Providing instructor led classroom training to groups and individuals in the firm's software applications, including Outlook, Word, Excel, Powerpoint, Imanage Worksite, PDF Docs and Aderant Expert.
• Provide national Technology help desk support to users, both by phone and in person, in a wide range of technology applications including Outlook, Microsoft Word, Excel and PowerPoint for both remote and on-premises workers.
• Setup and trouble shoot audio visual and video conferencing systems.
• Participate in afterhours on call roster as required.

The successful candidate should be fully competent in the Microsoft Office suite of programs and be able to provide problem-solving assistance, support and advice to our staff, as well as train and facilitate new programs. 
  
The ideal candidate will have previous experience across the priorities listed below:

• Proven ability to train and offer one-on-one support to users in a wide range of technology applications including Outlook, Microsoft Word, Excel and PowerPoint.
• Training and assisting users in advanced functions of various software applications, including advanced knowledge of Microsoft Office in MS Word 2016 (i.e. advance formatting, cross referencing, styles and template creation).
• Assisting in design processes and systems' implementation and training.
• Assisting in writing and implementing training manuals for the firm.
• Review and document enquiries and solutions for inclusion in Frequently Asked Questions.
• Provide timely problem resolution and responsiveness.

This role would ideally suit a candidate with exceptional interpersonal and communication skills.  Experience in customer service and/or a learning and development field would be helpful. We are open to an experienced Legal Secretary who is looking for a new challenge. The successful applicant will use their initiative, be pro-active, ambitious, capable and motivated. An understanding of the professional services industry, legal terminology and legislative requirements is important, but not mandatory.
  
What we offer:
  
As a major corporate commercial firm we pose an opportunity to work with a strong and established client base, genuine growth trajectories, and a variety of benefits including: flexible working, generous parental leave, flu vaccinations and skin checks annually, study assistance, sophisticated employee assistance program, breakfast provision, corporate discounts, variety of social activities including; weekly, EOFY and end of year functions, sporting teams and much more.  
  
We have a collaborative approach to all we do, based fundamentally on openness, transparency, respect and accountability to get the best outcome for our clients and make sure our team are taken care of.
  
What you need to do:  
  
If this sounds like the opportunity for you, please apply via the link below.