Address Gain hands-on experience with the latest technologies
Career development opportunities
About Our Client
This innovative technology company is at the forefront of being a progressive and inclusive Australian company. They provide a collaborative environment where they push boundaries, striving for excellence in products such as cloud computing and network infrastructure.
Job Description
Resolving escalated issues
Liaise with level 1 support personnel
Resolve with precision Practice efficiency when resolving
Provide support to various stakeholders
Support other service desk
Occasional covering roles in service desk
Provide tailored responses to clients
Cross-functional team collaboration
Documentation
SLA
Keep up-to-date documentation of procedures, configurations and issue resolutions
Timely updates
Technical responsibilities
Root cause analysis
Troubleshooting
Implement security measures
System upgrades and migration
Maintain server environments; installation, configuration and monitoring
Transition ICT services to cloud
The Successful Applicant
The successful candidate will:
Be adept at troubleshooting - from minor to complex issues
Ensure minimal downtime for users
Understand network infrastructure
Microsoft skills: Azure, Active Directory, Endpoint, Sharepoint, Teams, Power BI
Preferred use of ticketing systems such as Jira, ServiceNow or Zendesk
Cisco Meraki experience with set up
VMware knowledge
System administration tasks
Tailor solutions to various stakeholders
Excellent communication skills
Ability to prioritise
A passion for technology
What's on Offer
This is an excellent opportunity for someone to expand their existing knowledge and career in the technical support space. Joining a dynamic and vibrant team who will support you along the way!
Join and support a team
Flexible working arrangements negotiable
Career progression within a growing business
Hands on technical experience
