Job description
Join the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future and we want you to join in. About the Role The Telco Service Onboarding Specialist role is to ensure the customer has the maximum chance of success with connecting their Telco service(s) from the point of sale to activation, thus reducing repeat callers, or customers who churn because its "to hard" to connect. What you'll be doingAssist customers with successful connection and use of their telco products.Assist with any technical issues customers face as part of the connection journey.Educate customers on the connection process and how to use their telco products successfully.Solve customer enquiries relating to getting connected on new/existing services.Ensure a smooth adoption of our products. About You What you'll bring to the tableStrong attention to detailHigh level of communication, Verbal and Written CommunicationAbility to work alone and with a team.Coordination and organizationHigh attention to the customer experience and journeyAbility to solve problems and foresee any potential customer impacting events.Conflict management abilities We'd love to see your application, submitted by: 5th February 2024 #LI-VN1 #Hybrid Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers AGL is a Circle Back Initiative employer - we commit to respond to every applicant. Job Family Group: Administration - Support - Service