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Form of work
SalaryEmployment Type: Full Time Permanent
Position Classification: Health Manager Level 3
Remuneration: $122,850 - $139,559 per annum (plus 11% superannuation)
Hours Per Week: 38
Location: Chatswood
Requisition ID: REQ473953
Applications Close: 18th March 2024 (11:59pm)
Join the team driving the digital transformation of Australia’s largest public health system
About us
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.
Come work with us
We have an exciting opportunity in the Telecom Expense Management team for a Telecom Expense Management Analyst.
Reporting into Product Owner, TEMS you will be part of the team responsible for providing in depth analysis of telecom bills, inventory management, contract validation, telecom cost optimisations, assisting with forecasting and budgeting for Telecom expenses. Working closely with other telecom related product/service owners and internal NSW Health entities the TEM Analyst will engage in providing Telecom Expense Management services.
What you will do
As an integral member of the Telecom Expense Management team, you will:
- Monitor and analyse trends in voice and mobile usage and expenses providing advice and recommended changes to plans and other areas for possible saving and/or optimization, including metrics relevant to the successful functioning of mobile device services based on business strategy and growth projections.
- Develop monthly reports such as, spend, tracking new services, ceased service, savings from service disconnects and billing disputes.
- Provide specialised knowledge and input to corporate policies, regarding current and future usage of telecommunications technologies.
- Assist with the ongoing service management of the chosen TEM partner, enhancement of the chosen TEM’s tool and ensuring future eHealth NSW requirements of the TEMs tool are facilitated by the TEMs supplier.
About you
The skills, knowledge and experience we are looking for in you are:
- Extensive experience with a Telecoms Expense Management System (TEMS) platform supporting adds, moves, changes, deletions of inventory items.
- Demonstrated experience in preparation of periodic reporting, and identifying cost saving opportunities in a large, complex and diverse ICT services organisation.
Benefits working with eHealth
We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
- Flexible work options
- Skills and leadership development training programs
- Salary Packaging
- Health and wellbeing programs
Valuing diversity and inclusion
eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+ for all advertised positions and have strategies in place to support you.
For more information on the strategies in place to support diversity and inclusion, please visit our .
How to apply
To start your application, click the APPLY FOR JOB button at the top.
To apply for this role, please submit an online application and attach your resume (up to 5 pages) along with responses in the online questionnaire which describes how your capabilities, knowledge and experience make you the best person for this role.
- Briefly describe how you applied your analytical skills, particularly relating to analysis of telecommunication billing data, including IT systems and 3rd party (e.g. carriers) provided reports to identify usage and billing trends, and your experience in providing recommendations, and identifying billing discrepancies.
- Briefly describe experience of using a TEM platform/system that supports Telecom Inventory management, administration of TEM services and reporting.
If you require assistance or have any questions about the recruitment process, please contact Amy Korompay on
Applications close: 18th March 2024 (11:59PM)
A talent pool may be created from this recruitment process to fill permanent or temporary vacancies within the next 18 months
All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form-IM011 form). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.
To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
