AddressWe Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
We Put the World on Vacation!
At Wyndham Destinations our vision is to put the World on Vacation, in your position as the Sales Director you will be responsible for continually monitoring and improving performance of the sales team, by focusing on key business metrics that measure profitability and revenue generation, and Mentoring, motivating and coaching the Sales Managers and Sales Consultants and generally overseeing the management of sales team to maximise productivity and ensure good management practices and Company policies, procedures and guidelines are adhered to.
The Sales Director is responsible for the effective sales operations of their designated sales site/s and operates as the 2nd in charge to the Project Director of the site with regards to sales performance.
Our Values are the HEART of Wyndham Destinations, the beliefs of our global team that define what we recognize as important, meaningful and right:
Hospitality - treating everyone like family
Engagement - delivering our promise
Accountability - owning our impact
Respect - considering others in every interaction
Teamwork - succeeding together
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
- Perform the lead role of coach and mentor to all sales staff, particularly Sales Managers to assist them with managing and motivating their teams
- Provide leadership, mentoring, and support to sales staff to ensure high standards of performance, achievement and personal growth
- Effectively administer and openly support all Company and sales policies and guidelines
- Deliver the required sales targets and actively work towards exceeding site lead objectives
- Represent the Company in an ethical, moral and professional manner
- Train, educate, and monitor the performance goals of all sales employees
- Monitor the performance of sales consultants and take corrective action where required
- Actively and constructively participate in or conduct sales meetings and training sessions
- Acknowledge the achievements of team members
- Share the role of presenter/trainer as required
- Lead by example in both professional and personal conduct
- Adhere to industry and Company best practices
- Actively support Company marketing programs and educate sales staff on marketing strategies
- Establish a positive team attitude towards exceeding site-generated lead objectives
- Actively participate in management duties, training sessions and sales meetings and provide on-site support to sales employees
- Ensure the sales team maintains a positive interface with all on-site and corporate departments and actively support Developer Representative recommendations
- Develop community relations between the Company and the neighbourhood
- Utilise sales, marketing and fiscal reports to assist in managing the site on a profitable basis
- Provide a safe and healthy work environment for all employees and guests
- Stay current with required government licenses
- Ensure all employees stay current with required government licenses, work permits, etc.
- Build, develop and manage an engaged team with a Count on Me! attitude and living our core values of Integrity, Leadership, Innovation and Growth
- Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs
- Establish service quality standards based on internal customer requirements
- Identify trends/root causes and take action to ensure desired results are achieved
- Develop and sponsor initiatives that foster open communication
- Consult with appropriate stakeholders to obtain agreement or remove barriers before implementing change
- Employees must ensure they comply with WVRAP's OH&S Policy, procedures and any reasonable instruction given by WVRAP.
- Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
- Display Hospitality with Heart customer centric focused service to all internal and external parties.
- Display innovation through inspiring, creating and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
KEY POSITION CRITERIA:
- Sound leadership ability, including motivating, coaching and performance management
- Ability to conduct effective, inspiring and motivating sales meetings
- Knowledge and application of sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale
- Sound problem solving and negotiating skills
- Positive and enthusiastic attitude and ability to motivate sales staff to high levels of performance
- Excellent communication skills and team building skills
- Works independently, as well as a team player
- Ability to act as a positive, professional role model
- Ability to works effectively with all levels employees and guests
- Ability to recognise financial trends and their application to the business
- Working knowledge of computer software and sales applications
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
