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Form of workStart your career by joining the Johns Lyng Group! We are an established, innovative, and fast paced construction company with a reputation for service and excellence. An exciting full-time opportunity is now available for a highly motivated and proactive individual to join our close-knit customer service team based in Wetherill Park, NSW.
What’s on Offer
- The opportunity to join an organisation with an exciting future
- A respected growing organisation
- Assist local communities!
- A positive and rewarding team culture
- Support, training, and guidance from experienced manager
- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment
- Supportive, social, and collaborative team
- Phone and Laptop provided
- Annual salary reviews
Key Duties & Responsibilities:
- Receive and handle calls from our high end clients
- Create a memorable experience for our clients and their customers
- Assist customers and corporate clients with specific enquiries
- Provide a high level of personalised customer service
- Manage client relationships and correspondence
- Work varying programs and Client portal’s at any one time
- Complete submission of client reports and quotations
- Issue residential and commercial building contracts to customers, including processing and review of returned signed contracts
Key Selection Criteria:
- Strong customer experience background
- Prior experience in an office based role
- Trade coordinating or construction experience
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Background in a call centre environment advantageous, however not essential
- Previous experience in the insurance or construction industry advantageous, however not essential
We are a company of integrity and diversity.
Please note: You will need to be prepared to undergo a criminal background check as part of the recruitment process.
If this role sounds like something you would be interested in, please apply now.
Good Luck!
