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Form of workJob Title
State Services ManagerJob Description Summary
We are looking for an experienced trades services manager to further build on our NSW trades services team and deliver exceptional customer service.Job Description
About Us
The Cushman and Wakefield Services Trades Team is responsible for the delivery of a range of skilled services to Cushman & Wakefield Clients’ property portfolios - nationwide. Works include planned, corrective, and reactive maintenance, contractor management, minor and major project works and adhoc service delivery services
About the Role
The State Services Manager is an experienced service manager responsible to deliver exceptional customer service to keep the division running in an effective and profitable manner to increase customer satisfaction. The works are diverse and includes, but are not limited to retail, banking, medical, shopping centers etc.
What You Will Be Doing
End to end management of service to clients through safe operation of all tradespersons, contractors, public and customers.
High levels of customer service and communication
Ensure compliance with all statutory Health, Safety, Security and Environment requirements safety measures and systems are implemented in accordance with relevant legislation, policy and customer safety requirements.
Monitor and report KPI’s to ensure contractual compliance, analyse statistics and compile reports
End to end management of service to clients through safe operation of all trades persons, contractors, public and customers.
High levels of customer service and communication
Ensure compliance with all statutory Health, Safety, Security and Environment requirements safety measures and systems are implemented in accordance with relevant legislation, policy and customer safety requirements.
Monitor and report KPI’s to ensure contractual compliance, analyse statistics and compile reports
End to end management of service to clients through safe operation of all trades persons, contractors, public and customers.
High levels of customer service and communication
Monitor and report KPI’s to ensure contractual compliance, analyse statistics and compile reports
About You
End to end management of service to clients through safe operation of all tradespersons, contractors, public and customers.
High levels of customer service and communication
Ensure compliance with all statutory Health, Safety, Security and Environment requirements safety measures and systems are implemented in accordance with relevant legislation, policy and customer safety requirements.
Monitor and report KPI’s to ensure contractual compliance, analyse statistics and compile reports
Why join Cushman & Wakefield?
We have a vastly experienced team based on site who are able and willing to provide training and development in the finer points of facilities management, if you can provide us with the technical skills we need.
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from
Competitive salary and opportunity for career progression
4 weeks of annual leave a year (pro rata for part-time employees)
Being part of a growing global company
A Supportive and flexible environment.
A workplace which promotes diversity and inclusion in everything we do
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to **********@cushwake.com. Please refer to the job title and job location when you contact us.
