Training And Quality Assurance Manager

Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 2
Remuneration: 106142 - 125241 Full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ484056Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.Additional information:

• An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies.

What you'll be doingThe Training and Quality Assurance Manager is a pivotal role which contributes to the Sydney Children’s Hospitals Network (SCHN) by ensuring that users of the Patient Billing, Receipting and Debt Recovery system are appropriately trained in a customer focused and timely and efficient manner, thereby assisting revenue generation and cash flow improvement within SCHN.
This senior position takes responsibility for the training of users in the billing, receipting and debt recovery operations in the Transactional Services Department, and throughout the organisation, to ensure quality service delivery to patients and their families, staff and clients of SCHN.
The Training and Quality Services Manager will use their knowledge and experience to consult, facilitate, deliver and implement Training and education to operational staff, Clinicians and other hospital professionals in the patient billing system. The position will promote the system, and work in association with the Systems Data Manager, to identify and respond to service requirements. With strong problem solving skills, this role identifies potential issues, develops and implements strategies to ensure these are resolved in a professional manner. This position plays a key role in maintaining relationships with other departments in SCHN and requires a full understanding of business and operational aspects of service delivery.
The Children’s Hospital at Westmead, together with the Sydney Children’s Hospital at Randwick, forms the Sydney Children’s Hospitals Network (SCHN).
Our aim is to provide relevant, innovative and dynamic health service for all children attending our facilities.

• High level interpersonal, written and verbal communication skills and demonstrated experience in developing and maintaining effective and productive relationships at senior management level and with internal and external stakeholders
• Demonstrated ability to identify new opportunities for improvement and show initiative in implementing new systems and processes
• Excellent organisational skills with an ability to communicate effectively and concisely to staff at various levels of a healthcare organisation
• Demonstrated ability to develop, implement and present Training and education programs to internal stakeholders
• Demonstrated understanding of Quality Assurance principles, ideally within the health sector
• Demonstrated ability to work unsupervised and problem solve with limited direction

SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, to assist in preparing your application.All NSW Health workers are required to have completed a primary course (2 doses) of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.​Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.NSWHealth is committed to child safety in line with theApplicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified.Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.Need more information?
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For role related queries or questions contact Janice Mullin on jan.mullin@health.nsw.gov.auIf you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan onFor technical support please contact the customer services team on 1300 679 367 and select option 3.Applications Close: 17/05/2024