AddressTraining and Support Consultant
Who are we?
HOMHERO are fast becoming the leader in Holiday Rental Management Software in Australia. With that, comes rapid growth and the need to expand our team to help support our clients.
Located in the heart of Surfers Paradise in an executive office, you will enjoy a casual style workplace surrounded by shopping and a short walk to the beach. No uniforms!
What will you be doing?
- Provide support and training to new and existing clients
- Assist in the setup/implementation of new clients
- Creating and Documenting Online Guides
- Provide Support for the development team
- Meet with existing clients for in house training
- Liaising and setting up connections with Airbnb, HomeAway, Booking.com etc.
What Skills do I need?
- Strong written and verbal communication skills
- Excellent customer service skills and ability to engage with a diverse range of staff and clients
- Ability to build strong relationships using your well-developed interpersonal and communication skills
- Proven attention to detail
- Ability to work autonomously at times
- Sound conflict resolution, negotiation and problem-solving skills.
- Experience with popular hospitality software such as Guesty, NewBook, RMS, Hirum, Resly, Hostaway is a big advantage
- Previous experience with Software Training is highly desired
- Experience within the accommodation industry is highly desired
- Trust Accounting Knowledge an advantage
- Salary will be determined on experience.
HOMHERO and RMS Cloud Experience a big bonus.
If you have what it takes to be a part of the fastest growing Holiday Rental Management System in Australia, reach out below!
