Training & Development Lead - Volunteers

Lead the recruitment, training and ongoing development of the RSPCA NSW Volunteer team. Ensure our dedicated volunteers are recognised & celebrated!

The Training and Development Lead plays a crucial role in supporting the operations of RSPCA NSW by overseeing the recruitment, training, and ongoing development of our dedicated volunteer team.
The overall purpose of the role is to ensure that our organisations’ volunteer roster is always staffed with trained and skilled individuals, and that they are correctly utilised for the fulfilment of our mission.
Located at our Sydney Adoption Centre, you will be responsible for the on-job training of new and existing volunteers. You will be responsible for implementing training programs, facilitating volunteer engagement, and promoting a positive volunteer experience.
RSPCA NSW promotes a “One Team – One Mission” culture. You will actively promote this in your daily activities to ensure the invaluable contributions of our dedicated volunteers are recognised and celebrated.
About the RSPCA NSW
RSPCA NSW is Australia’s best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.
We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes.
About the Role
Recruitment, Onboarding & Training

• Oversee the implementation of a comprehensive volunteer training program and provide recommendations to further enhance & build this program
• Conduct regular, scheduled informational and orientation sessions for new and existing volunteers
• Provide ongoing training opportunities and support to enhance volunteers' skills and knowledge
• Schedule, organise, and deliver regular training sessions for new and existing volunteers
• Utilise various training methodologies including hands-on, classroom-style, and online platforms
• Work with key stakeholders to develop a volunteer “buddy” (and/or mentoring) program that will be beneficial to both the new volunteer and a development opportunity for existing volunteers/staff
• Match new volunteers with mentor volunteers for shadowing and guidance

Volunteer Scheduling & Coordination

• Manage volunteer schedules and ensure coverage for essential shelter operations
• Coordinate volunteer activities, ensuring alignment with shelter needs & goals

Performance Evaluation & Feedback

• Regularly assess the effectiveness of training programs through feedback, direct observation, and periodic performance appraisals
• Conduct periodic performance assessments for volunteers
• Recognise outstanding contributions and address any performance concerns
• Compose, manage and review a volunteer post-shift feedback form via Better Impact that encourages volunteers to provide regular feedback about their shift and their experience
• Track, monitor and report on key engagement and participation metrics

Engagement & Retention

• Cultivate a positive and nurturing learning environment that encourages continuous growth
• Recognize volunteer achievements, milestones, and contributions to motivate and retain valuable volunteers
• Promote our Reward and Recognition program to the wider organisation ensuring all stakeholders are aware of the program and know how to nominate volunteers
• Support and influence staff to work effectively with and build quality and enduring relationships with our volunteers and promote a ‘one team, one mission’ culture
• Create a staff ‘I’m a volunteer Coach’ recognition program
• Support the Volunteer Program Managers with the planning and coordination of the annual RSPCA NSW Volunteer Recognition Awards celebration event

About You

• Tertiary qualifications minimum in a relevant field (e.g., non-profit management, education, human resources)
• Certificate IV Training and Assessment, preferred
• Current driver's licence
• Prior experience in leading, training or mentoring large groups of volunteers or students
• Demonstrated experience in customer/volunteer management systems, Better Impact (desirable)
• Experienced leader with the ability to drive and motivate a team
• Animal handling experience, desirable
• Strong communication skills both written and verbal, with strong interpersonal skills
• Proven administration skills
• Initiative and ability to prioritise
• Excellent attention to detail
• Resilience – the ability to bounce back from the occasional setback
• Exceptional time management skills

Benefits and Perks

• Health & Lifestyle benefits – Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel)
• 40% Royal Canin Discount for your beloved pets
• Access to Converge Employee, Volunteer Assistance Program (EVAP)
• 12 weeks Paid Parental and Adoption Leave
• Paid Community Service leave with SES or Rural Fire Service
• Animal Compassionate Leave
• Generous training and education opportunities and leave

Apply Now
Simply click ‘APPLY’ to send in your resume.
RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact recruitment@rspcansw.org.au and identify the type of adjustment or assistance you are requesting. Our Recruitment team will respond to your email promptly.