AddressAn Excellent opportunity for a Capability Manager to join our Fund Services department.
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
Your new role
Reporting to the Senior Manager, Knowledge & Capability, the Capability Manager is responsible for ensuring an effective end to end training program is available for Fund Services.
The Capability Manager will be responsible for the scope, design and development of training and induction modules for services teams and delivery of modules as required. They will also be responsible for implementing training delivery methods that will engage and meet diverse teams and provide optimal individual and member experience outcomes.
The role scope will include oversight of external partner contact centre services.
What you'll need
- Deep knowledge of Learning/Training principles and methodologies
- Prior experience building and implementing a training program from a Greenfields state.
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Exceptional communication skills - both written and verbal
- Able to work effectively at all levels in an organisation
- Strong analytic and decision-making skills
- Ability to influence others and move toward a common vision or goal.
- Strong presentation and facilitation skills including the use of presentation tools (ie. Powerpoint).
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What's next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
Australian or New Zealand citizenship or Australian permanent residency status is required.
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