Training Specialist

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

 About Conduent Victoria Ticketing System (CVTS) 

Through our dedicated colleagues, CVTS delivers world class ticketing services and solutions – creating exceptional outcomes for our client and the community who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. 

As a Training Specialist, you will be accountable for developing, delivering and evaluating training programs that empower operators to maximize the capabilities of our ticketing technology to ensure the smooth operation of the transport services.  You will deliver important training materials in an engaging way.

Role Responsibilities: 

• Program Development: Design, develop and implement comprehensive training materials, including user manuals, guides, presentations, and online resources, to effectively educate operators and internal teams on the operation of transport ticketing devices and related processes.
• Training Calendar: Deliver training along with the Training Lead, as per the client agreed training calendar.
• Training Delivery and Facilitation: Delivery of engaging and informative training to groups of transport operators, both in-person and via virtual platforms, ensuring a consistent and standardized training experience.
• Stakeholder Collaboration: Collaborate with subject matter experts and internal stakeholders to accurately represent device functionalities and operational workflows in training materials.
• Training Evaluation: Monitor the effectiveness of training programs via assessment tools, and feedback, making necessary adjustments to optimise training outcomes.
• Training Records: Maintain accurate training records and documentation, ensuring compliance with company policies and industry regulations.
• Continuous Improvement: Keep abreast of the latest updates and developments in transport ticketing technology and processes to continuously improve training content and delivery methods.

Skills and Experience 

• Proven experience creating and developing training materials
• Strong organizational skills
• Exceptional interpersonal and communication skills – written and verbal
• Solid understanding of adult learning principles
• Cert IV Workplace Training & Assessment or experience deemed the equivalent

Why join us? 

At CVTS, the client is at the heart of everything we do.  We are one team and our success is directly related to the success of our people.  

CVTS fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company.  

Opportunities to gain knowledge and skills through incredible experiences, personal and professional development. 

Our team is united in its passion to make a positive difference, with our communities, clients and end users. 

CVTS is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.