Coates
Transport CoordinatorTo provide equipment and expertise, whenever and wherever you need it.
Why CoatesVisit website
Since 1885, Coates has helped shape and support Australian industry. Alongside our core rental business, we also offer market-leading temporary works engineering, industrial shutdown management and safety training. In fact, we’re a company of problem-solvers, equipped to take on any challenge.
About the roleYou’ve probably heard of Coates or seen our hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.
What you'll be responsible for- 💬Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 💼Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
- 👥Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🛎Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡Problem solving
Identifies problems and develops logical solutions that address the problems