Transport Officer

Redfern, NSW, AU, 2016

You put people at the heart and take pride in the impact of your work.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:

• Work as part of a team delivering a welcoming and approachable manner whilst embracing the diversity NSW has to offer
• Utilise your Compliance and regulation understanding
• Be fair to others and embrace the diversity NSW has to offer 
• Understand that conditions apply when travelling on public transport, and that they are required to educate customers and issue fines and cautions when these conditions are not being adhered
• Transport Officers operate across all modes of transport including Sydney Trains, NSW TrainLink, Buses, Light Rail, Ferries and Sydney Metro
• Work closely with customers on network promoting fare compliance and educating customers from all walks of life on travel conditions.

Enjoy a great work/life balance across morning and afternoon shifts where this will be provided in advance to really give you time to make plans outside of work!

We have opportunities to start in October 2024

Your base location will be Redfern while we provide you with all the necessary training to see you succeed. Following this, you may request to join a team which starts and finishes on the network at a location which is closer to home. This is subject to business requirements.

For more information on this position, view the Role Description for a full overview of the role.

About you:

Don’t want your average desk job or Monday to Friday role, then don’t look further!

The role requires you every day to move around our network and interact with our customers and other transport teams, including station staff and various transport stakeholders with a smile and great attitude.

Transport Officers operate across all modes of transport, promoting fare compliance and educating customers from all walks of life on travel conditions. To do this, you as a Transport Officer

You must be a skilled communicator, and display empathy and resilience, while never losing focus in order to provide each and every customer with a safe and pleasant travel experience.

You will enjoy an exciting role where no two days are the same.

You enjoy working in small teams and being out and about on all modes of the public transport network all day, every day, rain, hail or shine. The role offers great work/life balance across morning and afternoon shifts where this will be provided in advance to really give you time to make plans outside of work!

Exciting perks you will receive:

• Free unlimited travel on all Trains, Buses, Ferries, LightRail and Sydney Metro within the Opal network
• Rostered 5 weeks Annual Leave
• An additional rostered day off each month

For more information about this role, please refer to the Information Pack.

If you are successful onto the next stage of process, don’t miss out on the opportunity as we will be hosting an Information Session date to be confirmed, this will be held onsite. You will be able to ask questions and meet with our inspiring Hiring Leaders!  An informative session that you will give you a deeper understanding of what a Transport Officer with Transport for NSW really is!  

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week. Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Thursday 27 June 2024

For more information about this role, please contact ***************@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.