AddressCommunity Transport Program Support Officer
At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.
Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.
About the Role
Join our team as a Program Support Officer in Community Transport Services! We provide a safe and reliable transport service to a diverse range of older clients unable to arrange transport or who are having difficulty accessing public transport within the Wollongong-Shellharbour areas. We also provide a service to clients who are considered transport disadvantaged.
With your genuine interest in working with a diverse range of older people and actively supporting individual needs, you will bring your customer focus, administration, intake/registration and service delivery skills to facilitate the efficient and effective operations of Community Transport service.
This is a great opportunity for you to really give back to the community where your compassion and empathy will be truly appreciated by the people who use this service.
To find out more about what we do, click here: Community Transport: Wollongong - Shellharbour (ctws.com.au)
This is a full-time term contract, salary: $74,255.78 up to $84,902.61 per annum plus superannuation.
This service is grant funded by Transport NSW until 30 June 2025 with the possibility of extension subject to confirmation from the funding body. It is a requirement of the funding body that the successful applicant will undergo a Criminal Record Check.
What You will be doing:
With the ability to work as a part of a team and autonomously, you will deliver customer focused services. You will also:
- prepare client assessments, intake, registration and/or referrals - assisting with their transport requirements
- manage and respond to enquiries from a variety of internal and external stakeholders
- schedule transport for individuals and local community groups
- maintain thorough client records using client data management systems
- process insurance claims
- collaborate and negotiate with a range of customers to ensure service delivery
About you:
Along with your knowledge of aged care principles, administrative skills and the ability to multi-task, you will bring exceptional verbal and written communication skills. Your experience dealing with a diverse range of people allows you the confidence in prioritising and managing competing demands. You will have a keen eye for detail and a customer centred mind-set. You enjoy helping others, your organised and have the ability to learn new systems quickly.
Benefits of working at Council:
- We provide flexible working arrangements such as hybrid working and flex- you just need to ask!
- We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
- We provide generous leave provisions including 5 weeks annual leave per year of service
- We are committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.
Interested?
For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.
Contact Christie Goodisson, Community Support Services Manager on (02) 4227 7*** for questions related to the job
For assistance in submitting your application, please contact the Talent Acquisition Team on (02) 4227 7***.
Applications close 11:59pm Thursday 11 July 2024.
We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability or gender identity. People with disability are encouraged to reach out so they can be supported in recruitment processes, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Criminal History and Working with Children Check. Employment is subject to clearance of all these checks.
