Travel Agency Manager

Full name of the company: The trustee for The Mr Travel Unit Trust trading as Sailing WhitsundaysVacancy address: Shop 4/1 Airlie Esplanade, Airlie Beach QLD 4802Job industry: Retail Trade
Occupation: Travel Agency Manager
Work type: Full time, 38h/week
Tenancy: Permanent Position is available full time 38/h per week
Salary: $71,000 plus superannuation is being offered.
Job Description:
The trustee for The Mr. Travel Unit Trust trading as Sailing Whitsundays are currently recruiting a qualified Travel Agency Manager.Sailing Whitsundays is the leading independent provider of sailing adventures and tours in the Whitsundays. Part of the wider Mr Travel Group, which encompasses the following brands:

• Sailing-Whitsundays - Focused on the sale of tours in the Whitsundays.
• Fraser-Tours - Focused on the sale of tours on K'gari Island.
• Cairns-Tours - Focused on the sale of tours of the Great Barrier Reef and Far North Queensland.
• East Coast Tours - Specialises in personalised package tours on the East Coast of Australia.

Qualifications & Experience:

• AQF Diploma including at least three years of experience.
• Must speak fluent English.
• Basic understanding of HTML
• Excellent East Coast knowledge - must include Cairns, Whitsundays, and K'gari Island.
• Experience in International Business Development.
• Experience using Hero Travel, Fair Harbour and Rezdy.
• Sound understanding of SEO, SEM, SMM and the Google Suite.
• Great attention-to-detail and a dedication to delivering top-notch results.
• Enjoy a challenge, be extremely goal-driven, and be able to work well under pressure.

Task and Duties include (but not limited to)

• Run the day-to-day activities for the Travel Agency
• Analyse market demands and customer preferences to figure out the best mix of travel packages, accommodations, and experiences, ensuring top-notch customer satisfaction throughout their journey.
• Develop purchasing policies to efficiently acquire products and services from local suppliers, ensuring high quality and competitive pricing.
• Formulate marketing policies to effectively promote the agency's offerings, leveraging the unique attractions of the Whitsundays region and beyond.
• Implement pricing strategies that reflect the value of the travel experiences offered while remaining competitive in the market.
• Plan and execute promotional campaigns to increase visibility and attract customers to the agency.
• Maintaining Records and Financial Transactions.
• Develop annual budgets and financial forecasts for the agency's operations, ensuring alignment with revenue targets and strategic objectives.
• Oversee the recruitment, training, and performance management of staff members, ensuring they possess the skills and knowledge required to deliver exceptional service. Foster a positive work environment that encourages teamwork, professional development, and adherence to company policies.
• Maintain a safe and healthy work environment for employees and customers by adhering to occupational health and safety regulations.
• Resolve scheduling conflicts and other issues as they come up.
• Advise current and prospective clients about destination options, including pros and cons of each.
• Coordinate with client's point-of-contact in days leading up to event or arrangement.