Travel Agency Manager

Full name of the company: The trustee for The Mr Travel Unit Trust trading as Sailing Whitsundays
Vacancy address: Shop 4/1 Airlie Esplanade, Airlie Beach QLD 4802
Job industry: Retail Trade
Occupation: Travel Agency Manager
Work type: Full time, 38h/week
Tenancy: Permanent Position is available full time 38/h per week
Salary: $71,000 plus superannuation is being offered.
Job Description:
The trustee for The Mr. Travel Unit Trust trading as Sailing Whitsundays are currently recruiting a qualified Travel Agency Manager.
Sailing Whitsundays is the leading independent provider of sailing adventures and tours in the Whitsundays. Part of the wider Mr Travel Group, which encompasses the following brands:
• Sailing-Whitsundays – Focused on the sale of tours in the Whitsundays.
• Fraser-Tours - Focused on the sale of tours on K’gari Island.
• Cairns-Tours - Focused on the sale of tours of the Great Barrier Reef and Far North Queensland.
• East Coast Tours – Specialises in personalised package tours on the East Coast of Australia.
Qualifications & Experience:
• AQF Diploma including at least three years of experience.
• Must speak fluent English.
• Basic understanding of HTML
• Excellent East Coast knowledge – must include Cairns, Whitsundays, and K’gari Island.
• Experience in International Business Development.
• Experience using Hero Travel, Fair Harbour and Rezdy.
• Sound understanding of SEO, SEM, SMM and the Google Suite.
• Great attention-to-detail and a dedication to delivering top-notch results.
• Enjoy a challenge, be extremely goal-driven, and be able to work well under pressure.
Task and Duties include (but not limited to)
• Run the day-to-day activities for the Travel Agency
• Analyse market demands and customer preferences to figure out the best mix of travel packages, accommodations, and experiences, ensuring top-notch customer satisfaction throughout their journey.
• Develop purchasing policies to efficiently acquire products and services from local suppliers, ensuring high quality and competitive pricing.
• Formulate marketing policies to effectively promote the agency's offerings, leveraging the unique attractions of the Whitsundays region and beyond.
• Implement pricing strategies that reflect the value of the travel experiences offered while remaining competitive in the market.
• Plan and execute promotional campaigns to increase visibility and attract customers to the agency.
• Maintaining Records and Financial Transactions.
• Develop annual budgets and financial forecasts for the agency's operations, ensuring alignment with revenue targets and strategic objectives.
• Oversee the recruitment, training, and performance management of staff members, ensuring they possess the skills and knowledge required to deliver exceptional service. Foster a positive work environment that encourages teamwork, professional development, and adherence to company policies.
• Maintain a safe and healthy work environment for employees and customers by adhering to occupational health and safety regulations.
• Resolve scheduling conflicts and other issues as they come up.
• Advise current and prospective clients about destination options, including pros and cons of each.
• Coordinate with client’s point-of-contact in days leading up to event or arrangement.
Only fully qualified and experienced applicants will be considered.