AddressPosition Overview:
As the Travel Groups Consultant Team Leader, you will play a pivotal role in overseeing the group travel department. You will lead a team of passionate consultants, ensuring that clients receive the highest level of service from the initial inquiry to the completion of their journey. This role requires excellent leadership skills, a strong understanding of group travel dynamics, and a commitment to delivering outstanding customer experiences.
Job Description:
- Lead and motivate a team of group travel consultants, providing guidance, support, and mentorship to ensure team success.
- Manage the day-to-day operations of the group travel department, including handling inquiries, coordinating bookings, and resolving any issues that may arise.
- Collaborate with other departments, such as sales, marketing, and operations, to develop strategies for attracting and retaining group travel clients.
- Develop and maintain strong relationships with suppliers, negotiating contracts and securing favorable rates for group bookings.
- Stay informed about industry trends, destination updates, and travel regulations to provide accurate and up-to-date information to clients and team members.
- Monitor team performance metrics, such as targets, customer satisfaction scores, and response times, and implement strategies to drive continuous improvement.
- Handle escalated customer inquiries or complaints in a professional and timely manner, ensuring resolutions that exceed client expectations.
Experience Required:
- Minimum of 4 years of experience in the travel industry, with a focus on group travel arrangements.
- Proven leadership experience, with the ability to inspire and motivate a team towards achieving common goals.
- Strong communication and interpersonal skills, with the ability to build rapport with clients, colleagues, and suppliers.
- Excellent organizational and time management abilities, with a keen attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in travel booking systems and Microsoft Office Suite.
- Passion for travel and a commitment to delivering exceptional customer service.
The Package
- Competitive salary of $75-80k DOE + Super
- Full Time Permanent Role
- Flexible work arrangement - Hybrid
- Opportunities for professional development and career advancement.
- Travel perks and discounts.
INTERESTED:
To apply for the role of Travel Groups Team Leader please contact Bree on 02 9119 8***, email your resume to ****@traveltraderecruitment.com.au or click '"Apply Now"
