AddressLet's innovate the future together…come join our growing and dynamic team!
ABOUT US
Insurance Investment Solutions (IIS) is a market leader in profitable strata insurance ensuring the best possible outcomes for our intermediaries. Our team is highly respected, collaborative, inspiring and we pride ourselves in putting people first - we go the extra mile.
Established in 2015, IIS is an independent underwriting agency that provides intermediaries with access to alternative distribution channels. Our specialist product knowledge, combined with our innovative, whole of portfolio approach, has been a catalyst for our solid track record in writing profitable strata insurance business.
Our workforce is strong and supportive, diverse and inclusive, and team building is fundamental in fostering a culture of continuous learning and development. Your dedication to success and ‘can do’ attitude will contribute to the overall growth and harmony of our company.
We have two entry level positions available to start asap.
Underwriting Administrator
This role will be responsible for supporting the underwriting team by assisting with the evaluation and processing of insurance applications, renewals and endorsements. This role includes data entry, documentation and communication with clients to ensure accurate and efficient underwriting processes.
Key responsibilities:
- provide excellent customer service and support to internal and external stakeholders
- respond to inquiries from brokers regarding application status, policy details and underwriting requirements
- assist underwriters in reviewing and processing insurance applications
- enter and update applicant information in the underwriting system
- verify the completeness and accuracy of application forms and supporting documents
- communicate with clients to obtain missing information or clarify details
- work closely with underwriters and other team members to ensure efficient and accurate processing of applications
- participate in team meetings and contribute to discussions on process improvements and best practices
Claims Administrator
This role will support the Claims team by assisting with processing, investigation and settlement of insurance claims. This role involves administrative tasks, customer service and coordination with various stakeholders to ensure claims are handled efficiently and accurately.
Key responsibilities:
- assist in the intake and processing of insurance claims
- enter claim information into the claims management system
- verify the completeness and accuracy of claim forms and supporting documentation
- communicate with policyholders, claimants and third parties to gather necessary information
- maintain and update claim files and records
- assist in coordinating with loss adjusters, investigators and other professionals involved in the claim investigation to ensure efficient and accurate claims handling
- participate in team meetings and contribute to discussions on process improvements and best practice
ABOUT YOU
Experience | Previous experience in an administrative or support role within an insurance or financial service environment is an advantage, but not essential.
Knowledge | Basic understanding of insurance and Claims processes is an advantage. Familiarity with insurance products and terminology is also an advantage. Both not essential.
Competencies:
- good organisational and time management skills
- strong attention to detail and accuracy
- effective communication and interpersonal skills
- collaborate effectively with team members and contribute to team goals
- identify issues and assist in developing practical solutions
- reliable and consistent in performing tasks and meeting deadlines
- handle sensitive information
- be proficient in Microsoft Office Suite
