Venue and Recreation Bookings Officer

About Our Council

Georges River Council is a leading, people-focused organisation with approximately 600 staff members. Our people are working to make the Georges River area an accessible, green, diverse and innovative community and economy. We are dedicated to providing vibrant public places, sustaining and developing a thriving creative culture, helping protect our natural environment, and making our suburbs more liveable.

About the Opportunity

• Permanent, Full-Time, 70 hours per fortnight
• Salary from $65,832.05 - $76,271.87 per annum plus 11% superannuation
• Wellness perks including flu vaccinations, health-checks, gym subsidy and more
• Deliver innovative services that promote and support our community

We currently have an opportunity for a Venue and Recreation Bookings Officer to join our dynamic and busy Community and Culture team. The successful candidate will provide an efficient, courteous, and accurate bookings and inquiry service to all hirers of GRC venues and facilities, ensuring excellence in customer service. This role will:

• Receive, investigate and respond to all customer inquiries for all GRC venues and facilities.
• Assist the Senior Programming and Booking Officer to manage the booking schedules for all GRC venues and facilities.
• Assist the Coordinator Programming and Operations in generating and promoting (marketing activities) awareness of the range of venues and facilities in the council area which are available for hire.
• Book, plan and arrange all requirements for events/bookings.
• Maintain clear and effective communication with clients and internal staff and stakeholders.
• Maintain client and supplier information for Council’s records and databases to ensure accuracy and legislative compliance.
• Provide excellent service and advice to internal and external customers.
• Conduct site/venue inspections with clients.
• Administrative duties and support including records management, invoicing, event and financial reporting.
• Record and distribute minutes and prepare agendas for team meetings.
• Manage multiple projects at the one time.

Selection Criteria:

Qualifications, Certificates & Licences

• Current Class C NSW Driver’s Licence

Essential

• Previous experience in a sales or sales support role.
• Demonstrated strong communication skills, with an ability to negotiate and manage difficult situations.
• Ability to provide excellent customer service.
• Excellent computer skills in Microsoft Office software, spreadsheets, databases and venue booking software.
• High level written comprehension skills.
• Experience in providing customer-focused services to a range of event organisers and other stakeholders in a variety of venues.
• Excellent interpersonal and teamwork skills.
• Excellent problem-solving skills.
• Ability to prioritise workloads and multiple deadlines.
• Understanding and demonstrated commitment to Workplace Health and Safety and Risk Management.

Desirable Criteria

• Experience in the entertainment, events industry or sport and Recreation industry.
• Experience with the "Bookable" venue booking software program.
• Knowledge of local government policies and procedures.
• Responsible Service of Alcohol (RSA) competency card. 

If you have made a positive commitment to further your career and you possess the attributes located in the Position Description essential criteria, then please submit your application today. Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

If you would like further information on this role, please contact Andrew Williams, Coordinator, Programming and Operations on 02 9330 6081. 

Applications must be completed and submitted via our website. Closing Date: Thursday, 25 April 2024 at 11.59 PM AEST

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQIA+ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.