Venue & Customer Experience Manager

Are you ready to create exceptional Customer Experiences in the oceanside retail venue of a highly innovative and fast-growing business?Are you keen to advance your career with an export-focused, ASX-listed premium products company with globally recognised sustainability practices?

As part of our growth strategy Rare Foods Australia (ASX:RFA) is seeking a motivated Venue and Customer Experience Manager.

This is a full-time position based in our ‘Ocean Pantry’ retail venue in Augusta, WA.

As the successful candidate you will further develop our licensed café to showcase our premium abalone products and Ocean Cellared wines, as well as other rare products from the South-West of WA.

To build upon the early success of the venue you will have demonstrated ability to plan and execute great Customer Experiences that will highlight our industry-leading innovations.

In line with our company’s data-driven approach to continuous improvement, you will be expected to use analytics and innovative thinking to enhance alignment of our offerings with customer expectations.

Joining our team means being part of a unique company committed to excellence and creating a positive impact in the world.

Rare Foods Australia (RFA) was founded on its innovative approach to sustainably produce highly sought-after wild-caught greenlip abalone off the pristine coast of Western Australia (WA).

Our wild-enhanced fishery has earned the coveted Marine Stewardship Council (MSC) certification and our harvest from this globally unique fishery carries MSC’s blue tick – an internationally recognised symbol of sustainability.

Based on these foundations, we are now building a sales-led business to supply more premium products from the South-West corner of WA, including Ocean Cellared wines.

To fulfil this goal, we’re seeking another hero who can blend their Customer Experience expertise with our innovations and sustainable practices.

Today the business produces more than 25% of the world’s wild-caught greenlip abalone and has the capacity to expand both in its core business and into other premium products.

Leveraging off its strengths and innovative spirit, the business is among the first in Australia to have completed trials of Ocean Cellared wine, in collaboration with award-winning wineries from the local Margaret River region.

Having conducted several successful trials, RFA is now planning to scale ocean-cellared products and integrate these exciting products as part of the business’s unique offerings.

Reporting to the Ocean Cellar & Retail General Manager, you will be accountable for the design of methods to showcase the company’s rare food innovations whilst delivering an aligned retail experience through the licenced-based café, our Ocean Pantry.  

To achieve this, you will design the workflows to implement your solution whilst maturing the systems to align other rare foods to support the Customer Experience.  Additionally, you will be accountable to align and promote the businesses Ecommerce platform.

The successful candidate will reside locally in Southwest, WA

1. Implement the Risk Management Plan.
2. Design the best methods to showcase the company’s innovations
3. Develop the system to sell tiered based abalone product
4. Develop the system to select and introduce aligned rare food products
5. Design and staff a licence-based café service to support the methods and showcase the company’s innovations
6. Develop a retail 12-month budget and report and update each month to the management team

• Creativity: The ability to generate new and innovative ideas to maximise sales in order to meet and exceed agreed targets.
• Strategic Thinking: Demonstrated ability to think strategically and develop long-term plans and strategies to be able to sell and showcase RFA’s innovative products
• Leadership: Demonstrated ability to inspire and motivate internal stakeholders to support company sales activities, marketing systems and launch new strategies.
• Communication: Excellent communication skills and the capability to effectively communicate and lead with internal and external stakeholders
• Analytical Skills:  Ability to use data to make informed financial decisions about the profitability of a business unit or product.
• Customer Focus: Understand the needs and preferences of RFA’s target audiences.
• Results-Driven: Have a track record in designing and implementing successful business product plans.

• Adaptability: You will be agile and forward thinking in your design and implementation approach
• Collaboration: Collaborate effectively with cross-functional teams such as corporate development, commercial services, and operations to ensure that sales requirements are aligned with the overall business strategy.
• Continuous Learning: You will be committed to continuous learning and staying up to date with the latest legislation needs within a licensed food and beverage retail space and ensure your team is also.

We are seeking applications from candidates who can:

• Work in a fast paced and frequently changing environment while meeting deadlines and maintaining accurate reporting in a small team dealing with rapid growth and casual work force.
• Ability to be forward thinking and agile regards setting up plans and process improvements
• Always communicate in a respectful and professional manner.
• Meet and exceed set budgets

In your application, please provide the following information about yourself:

• Experience in recruiting and managing a team predominantly a casual staffing pool
• Previous management experience ideally with the food & beverage retail space
• Financial acumen fitting of an experienced Manager, with a proven experience in establishing and exceeding profitable operations
• Solutions focused and strong leadership
• Excellent organisational and multitasking abilities.
• Approved Managers Cert & RSA

Join our team and embark on a rewarding career where your skills, ideas, and passions are valued. Together, we can create a future that is filled with innovation, collaboration and meaningful impact. Apply now and be a part of something extraordinary!

This is a fantastic opportunity for a bubbly ambitious retailer who wants to combine their experience and make a difference with new bold ideas and make their footprint on the company in an exciting space that is just getting started within the south west.  

If you would like to be considered for this role, please submit your CV via email (including the information which has been requested above). All enquiries are welcome and can be directed to: **@rarefoods.com.au.

You may also apply by filling out the APPLY NOWform on the Careers page of our website.

The Company will only consider candidates who have unrestricted eligibility to work in Australia.

Please note that we are only seeking applications from candidates who are genuinely seeking to be considered for this opportunity.

If you are ready for the challenge, get in touch today!