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Form of workWant to create a long-term tangible impact and play a vital role in Queensland’s most iconic brewery XXXX?
Our XXXX Brewery Tour is ranked as one of the Top 10 activities to do in Brisbane on TripAdvisor and it’s recommended by 95% of travellers! We are seeking a customer-focused hospitality leader to join us as our Venue Manager on a Permanent Full-Time basis in Milton, Brisbane! And guess what, this is a Monday to Friday Day time only position with occasional Saturday shifts required to support key events. This position is available to start from the 1st of June 2024.
Leading a highly passionate and collaborative team, you will ensure every single customer has a world-class and unforgettable experience with our venue and the tour centre!
Your key responsibilities will be but are not limited to:
- Outstanding leadership and mentorship to inspire & develop your team to provide exceptional and memorable experiences to all visitors.
- Contribute to developing and improving customer service processes, identifying areas for enhancement and implementing solutions.
- Managing the rostering, budgeting, invoicing and stock control
- Handle customer feedback, complaints, and requests professionally and promptly, resolving issues to satisfy customers.
- Collaborate with other teams to ensure seamless customer experiences, including working closely with sales and marketing teams.
- Coordinate and book reservations, tours, and activities, ensuring smooth operations and adherence to schedules.
About you:
- Ideally, you are experienced in both the hospitality and tourism industries!
- You are a go-getter, and nothing is ever too hard for you!
- You are creative and able to turn fantastic ideas into action!
- You are an excellent communicator and can easily connect with everyone!
- You are super organised and pay attention to all the small details!
- Most importantly, you are passionate about XXXX as much as we are!
