AddressAt Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.
Brennan offers an excellent remuneration package and benefits including:
- An environment that embraces learning and development of all employees
- A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more!
- Discounted IT hardware and software products
- A strong culture underpinned by values that are truly lived every day
- Flexibility to work in the way that brings out the best in you
- Plenty more ...
As part of our continued growth, Brennan is seeking an energetic Virtual DBA Support Administrator in Brisbane. They are the first level support to VDBA clients and will be responsible for monitoring client databases and when support requests are received, to investigate and be the initial point of resolution.
This is a great opportunity for someone who is looking to get into the IT industry with extensive support and training provided to the individual. Due to the nature of the role, this requires the candidate to be completely on-site in the office at Fortitude Valley, Brisbane. The candidate has to work shifts within a 24 hour x 7 day roster system. This is 4 days on the 'day' shift 6:30 am to 6:30pm followed by a 4 day break. It will then be 4 days on the 'night' shift 6:30pm to 6:30am followed by a 4 day break.
Your day-to-day responsibilities:
- Receive and handle requests for support following agreed procedures via reviewing all SQL Alerts, helpdesk tickets, service requests and Daily SQL Beacon health checks.
- Respond to common requests for support by providing information to enable resolution and promptly allocates unresolved calls as appropriate.
- Carries out agreed operational procedures of a routine nature. Contributes to maintenance, installation and problem resolution of MS SQL Server environments.
- Develops a broad understanding of technical publication concepts, tools and methods and the way in which these are implemented.
- Develops an understanding of publication development support activities, such as information gathering, user task analysis, creating draft documentation, and illustration, and printing and publishing.
- Works with colleagues and clients to create new sections of technical documentation through all stages of the publication process as support literature.
- Providing accurate and consistent well-informed advice to clients and other Brennan IT team members through all mediums of communication and documentation.
- Undertake and participate in professional development and other training to provide a high level of service, build upon current skill set, and gain new knowledge and an increased understanding of Brennan products and services.
- Knowledge of Operating systems and data administration
- A genuine interest and passion to break into the IT industry.
- Strong communication skills are crucial
- Ability to prioritise tasks, demonstrate initiative and meet deadlines.
- Work shifts within a 24- hour x 7- days roster system.
- Prior experience in Microsoft SQL Server (Training will be provided)
- Having a Microsoft Technology Associate (MTA) certification to MCSA Level (desirable)
- Previous experience in a similar support DBA role (desirable)
Brennan IT is an equal opportunity employer.
