AddressEmployment Type – Casual Positions
Classification – Health Service Officer Level 3
Title- Ward Services Officer - Health Service Officer Level 3
Position Number: LC0033
Salary – $59,421 - $61,238 (Plus Super) pro rata
Location – North Canberra Hospital Bruce, ACT
Section – Patient Flow unit
Closing Date – 26th May 2024
What can we offer you: ● City living without the traffic – click her to see why you should live in
● Competitive pay rates and excellent working conditions.
● Salary Packaging with many options that provide full fringe benefits tax concessions.
● Flexible working conditions.
● 11.5% Superannuation.
About the Hospital:
North Canberra Hospital (formerly Calvary Public Hospital Bruce) and Clare Holland House are now run and operated by Canberra Health Services (CHS)
This is a significant milestone as the ACT Government moves towards delivering a new billion-dollar hospital on Canberra’s Northside.
The current North Canberra Hospital is a level 4 hospital that provides a range of acute and sub-acute services including community based care to the residents of the northside of Canberra and Southern NSW. North Canberra Hospital (NCH) is a 270 public hospital located in Canberra’s expanding northside. North Canberra Hospital operates a 24 hour Emergency Department. Inpatient services include general medicine, surgery, maternity, mental health and critical care.
Other service modalities include day surgery, specialist outpatient clinics, Hospital in the Home and the Geriatric Rapid Acute Care Evaluation service that reaches into aged care facilities across the ACT.
The new Northside Hospital will be built on the existing Calvary Hospital campus in Bruce. It will be a modern, state-of-the-art hospital for patients, visitors and its workforce and will provide more beds and increased services. Until then, it's business as usual at the NCH, and we'll keep providing high-quality care to our patients and community.
About the role:
The Ward Services Officer (WSO) position provides support to the clinical staff and provide assistance with patient care. The North Canberra Hospital is a 24-hour service that operates daily including weekends and Public Holidays. These positions are to assist with patient manual handling, clinical support service and transport throughout the hospital campus and Calvary Private, and to assist in code responses
The WSO team as part of the patient journey will ensure the correct patient is collected for transported while following the transport procedures maintaining patient privacy, confidentiality and safety.
You will:
• Answer and attend all pagers. Top priority given to:
a. Code Blue Medical Emergency
b. Code Black Personal Threat
c. Code Red Fire
d. Code Yellow Internal Disaster
e. Code Brown External Disaster
f. Code Orange Evacuation
g. Code Yellow Internal Disaster
• Assist in the safe manual or mechanical lifting and movement of patients, including the safe patient transport throughout the hospital campus, and maintain appropriate infection control.
• Assist nursing staff with pre-operative male shaves.
• Transport medical equipment as directed in all areas of the hospital and perform after hours courier duties as specified.
• Assist with mortuary duties such as the releasing, identification, viewing and placement of deceased persons.
• Assist in general ward housekeeping including dirty linen removal and equipment cleaning.
• Assist with the orientation and training of new recruits throughout all areas of the Hospital excluding operating theatres.
• Undertaking other duties appropriate to this level of classification which contribute to the operation of the section.
About you:
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.
Behavioural Capabilities
Good communication skills: To ensure effective teamwork and that all Ward Service Officers comply with policies and procedures that are relevant to their work performance.
Teamwork: An understanding of the importance of teamwork and the ability to work collaboratively to create a positive culture and deliver a quality service.
Adaptability and flexibility: To accommodate change and provide responsive services to meet clients’ needs.
Requirements/Qualifications:
Desirable
• Understanding of Infection Prevention and Control Processes within a healthcare facility.
Knowledge of Ward Services Officer duties and understanding of the Patient Support Services commitment to client services and outcomes.
• Ability to work Monday to Friday at 76 hours a fortnight as required within all areas of the Hospital.
• Hold a current driver’s licence.
• The successful applicant will need to be available for occasional weekend and after-hours work.
• CHS is leading the drive to digitally transform Health Service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
• Have an understanding of how the indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the
Please note prior to commencement successful candidates will be required to:
• Prior to commencing this role, a current registration issued under the is required.
• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
How to apply:
Applications must be submitted through the e-recruitment system;
• Applications must include a copy of a current CV and details for at least 2 professional referees
• A maximum two page pitch outlining your skills, knowledge, and experience and why you should be considered for this role. You should take into consideration the selection criteria (below) when drafting your response.
• Where possible include specific relevant examples of your work.
To be eligible for permanent employment within the ACT Public Service you must be an Australian citizen or a permanent resident”
What you require:
These are the key selection criteria for how you will be assessed in conjunction with your CV and experience.
• The ability to clearly define the Ward Services Officer role and duties.
• The proven ability to use the principles of client service, with an ability to consistently apply these principles to a hospital setting.
• A demonstrated understanding of good communication skills and the proven ability to apply these skills to a hospital setting and team environment.
• Demonstrated knowledge and ability to transfer patients within the North Canberra Hospital in a safe and efficient manner.
• Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.
A merit pool may be established from this recruitment process and will be used for the next 12 months to fill various positions both on a temporary and permanent basis with full-time and part-time opportunities available.
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