Warranty Manager

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This is a highly rewarding but challenging role located in the Mount Waverley Office within the busy Metro South/West Area Service and Warranty team.

Reporting to the Area Warranty Manager, your responsibilities will include:

• Develop and maintain a motivated team and good working environment where honesty, openness and support for each other is demonstrated
• Set the direction for your team and ensure your staff work together to achieve department and company objectives
• Maintain and manage an industry best practice Customer Management system which focuses on proactively managing the customer relationship for all Metricon customers
• Ensure that we maintain the highest standard of customer service with every interaction we have with the customer
• Ensure that we engage the responsible contractors or suppliers to rectify faulty or incomplete works required wherever possible; and
• Ensure that we are engaging customer focused competent, reliable and honest contractors to carry out all associated works.

• $$$ + Car + Ipad + Mobile
• Continue your Career with Australia's Number 1 New Home Builder 8 years in a Row
• A competitive salary and salary package opportunities
• Genuine career advancement opportunities
• Access to personalised development plans and partner with your Construction Manager to grow and develop
• Generous housing discounts on our award winning homes
• A dynamic team culture where our people produce excellent results; and
• A supportive workplace culture where great work is recognised and rewarded.

• Completion of relevant tertiary education e.g. Building/Construction Diploma is desirable
• Extensive trade and building background
• Experience (10+ years) in the building industry (preferably in the volume new home service & warranty environment)
• An understanding of statutory building regulations & requirements
• Knowledge of project management systems
• Previous experience working with and implementing quality assurance systems to Australian Codes, Standards & Tolerances; and
• Highly developed PC skills including: Microsoft Word, Excel, Outlook and Power Point.

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

Metricon Homes complete mandatory medical and national police checks on all successful applicants