Service & Warranty Site Manager

Love Where You Work!Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.Fantastic Opportunity for a customer focused and experienced Service and Warranty Site Manager to join our amazing Service and Warranty team based out of our Dandenong Office you will cover the Southern Suburbs district of Melbourne.Reporting to the Building Support Manager, your responsibilities will include:Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely mannerCompleting Inspections in Customer’s homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costingsExplain to customers how to use products and ensure that customers have all required manualsBe on time to appointments and phone to cancel or change appointments if emergency delays occurAd Hoc Site Inspections for active jobsEnsure on-site works are undertaken to both Metricon and current industry standardsAttend required department office day, as well as playing an active part of team developmentProgress efficiently through both the diagnostic and action stages of each allocated home; and Up to date recording were required with all reports.Metricon will offer you:$$$ + Car + Ipad + MobileBe supported by a Management Team that has a Culture Where U MatterOn-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programsNo two days are the same and no two customers are the same you work with so learn each and everyday on the jobMetricon Homes – Australia largest and #1 Home Builder for the 8th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homesYou Matter! Physicall fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; andExclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.The successful candidate will have:A trade background in the construction industry would be an advantageExperience in a customer service/contact role is requiredExperience in the building industry (preferable in the volume new home environment)Cert IV in Building is highly regardedThe ability to manage self and others in a time critical environment is of utmost importanceWorking knowledge of Australian Building Codes, standards and regulations; andA GREAT ATTITUDE!!!!How to ApplyIf you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.This role requires a national police check and medical to be undertaken.