AddressLawrence RV, arguably Queensland's fastest growing Caravan Dealership is looking for a dedicated and passionate individual person to join our team as a Service and Warranty Admin that strives themselves on providing customers a memorable experience and gets rewarded for their efforts!
This person would take on individual customers to manage their warranty claims with our dealership and their respective manufacturers and suppliers along with assist in processing the day-to-day administration for the service department that is a new modern workshop facility at Burpengary just off the Bruce Highway!
Great Customer Service will be paramount to your success. You will be joining a highly motivated team and working alongside the owners of the business who can give you on the spot advice & training all while ensuring that an exceptional level of customer service is maintained at all levels.
Role Responsibilities
- Assist customers with warranty enquiries through to completion of the job.
- Liaise with manufacturers and Service Department regarding warranty repairs throughout the repair process ensuring guidelines are adhered to.
- Invoice manufacturers for warranty work carried out.
- Reconcile multiple manufacturer accounts with warranty credit notes.
- Other administration duties as required.
- Develop and maintain great relationships with manufacturers and suppliers.
- Maximise labour recovery on warranty jobs.
- Assist the service advisor role in general.
Key Attributes
- Preferably a general knowledge of Caravans and Camper Trailers or a general mechanical aptitude is helpful.
- Ability to follow general instruction and put them into practice.
- Have great communication and customer service skills.
- Strong work ethic and reliable attitude. Be self-motivated with the initiative to work unsupervised.
- Neat, Tidy and Respectful appearance a must
- Strong verbal and written communication skills with attention to detail.
- Highly developed computer skills with ability to work autonomously.
- Strong time management and organisational skills.
When you join Lawrence RV you will:
- Enjoy working in a modern, supportive and friendly workplace.
- Have career prospects through a "promotion from within" policy.
- Receive large discounts on all parts and accessories available from our suppliers as well as discounts on new caravans if that is of interest to you.
When you join Lawrence RV you will:
Enjoy working in a modern, supportive and friendly workplace Have career prospects through a "promotion from within" policy Receive large discounts on all parts and accessories available from our suppliers Receive In-depth training and skill advancement Work alongside the decision makers
This is a full-time position with general hours available being a minimum of Mon to Thu 7:30am - 4:00pm Fri 7:30am - 2:00pm. Starting date for this position is immediate. If this role is for you and you have a passion for the RV industry, APPLY NOW and along with your Resume include a cover letter introducing yourself and EXPLAINING how your experience and professional drive would make you our number one choice to be our next member to join the Lawrence RV team.
