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Form of workPortal Support Officer
Permanent Part-time Position - 14 hours per week
Salary ranging from $37.57 - $43.66 per hour (Depending on Experience and Qualifications)
Do you have a passion for exceptional customer service?
The position provides timely and efficient customer service and administrative support to the Development Assessment and Regulation team to facilitate smooth, responsive business operations within the team. The Portal Support Officer is responsible for the checking and timely processing of documentation and tasks via the NSW Planning Portal related to development and other applications. They provide a customer centric approach in all aspects of the end-to-end processing of applications and related enquiries, enhancing the overall customer experience during the approval process.
About Us
Wingecarribee Shire Council is in the magnificent Southern Highlands with a balance of pristine natural scenery and rich diversity of lifestyle choices from its historical past to modern amenities, all at your doorstep. With a population of over 50,000, Wingecarribee Shire has much to offer both the individual and family alike. Only 110 km from Sydney CBD and 70 km from Wollongong, we are a relatively easy traverse for those wishing to commute to the Shire and, equally so, for those who prefer to live in the Shire whilst enjoying an occasional jaunt to the City or Coast.
Our core values of RESPECT include Resilience, Empathy, Sustainability, Pride, Efficiency, Courage, and Teamwork define what behaviours are acceptable, expected and celebrated.
Essential Criteria
- Certificate IV in Business Administration or other relevant related discipline and/or extensive experience working in an administrative support role within a fast-paced busy environment.
- Demonstrated experience in the use of Microsoft Office Suite with intermediate experience in the use of word, excel, outlook and power point.
- Demonstrated experience and understanding of the requirements for corporate record keeping with experience in using an electronic document record keeping system.
- Demonstrated high level of interpersonal skills and the ability to work effectively with all levels of staff, with a focused and responsive approach to managing customer enquiries, a sound understanding of customer service principles and proven high standard of customer service.
- Demonstrated high level organisational and administrative skills, including strong attention to detail and the ability to prioritise work in a high-volume environment Previous experience in a role requiring tact and confidentiality.
- Demonstrated ability to contribute to the success of a team, as well as the ability to work independently, and show initiative and judgment in proposing solutions to challenges.
- Demonstrated ability to apply attention to detail and accuracy to work and working with limited supervision.
- Demonstrated experience in being able to analyse and interpret data to develop reports and/or provide data that assists in creating official documentation.
Benefits
- Attractive Salary Remuneration
- Opportunities for Professional Development and Training
- Permanant Part-time Position, Offering Job Security
- Access to financial advice and guidance including advice from Active Super
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP)
Sound like you? We’d love to hear from you!
How to Apply:
Please upload your current resume and statement of claims against the essential criteria as shown above and include detail and relevant examples of your skills and experience. For further information about the role, please contact Katharine Lancaster on 02 4868 0888.
In accordance with Wingecarribee Shire Council’s COVID 19 Safety Plan, we encourage all employees to be COVID 19 vaccinated.
Wingecarribee Shire Council is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities, and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
Applications are to be received by Sunday 28 April 2024.
