Address
Form of work
SalaryFull timeHome Care Package Care Advisor
- Innovative high-growth national Home Care organisation
- Coordinate care for older Australians to assist them to remain independently and safely at home.
- Admin focused role with no face to face interactions or travel to clients’ homes
- Working from Home in the Victoria area, reporting to a Melbourne based head office
One of Australia’s fastest growing Home Care companies, Local Guardians, is dedicated to providing our customers with the highest standard of quality care. Using unique state of the art technology, we offer cost effective Home Care Package management that maximises the care hours for our customers.
The Opportunity
Local Guardians is experiencing rapid growth and is seeking an additional Care Advisor to onboard new clients and support existing clients to use their Home Care Package to its fullest potential. Our model allows the client or their family to take on some administration tasks in order to free up funds to dedicate to care and services delivered in the home. Local Guardians still maintains accountability and oversight of the package, ensuring clients remain independently and safely at home.
Reporting to the General Manager who is based in Melbourne, the Victoria Care Advisor will be core to sustaining current clients and building the business in Victoria.
Responsibilities
- Responding to potential new customers about our product
- Guiding new clients through the onboarding process
- Ongoing support to assigned clients
- Ensure all clients have a care management operating well, including Capital Guardians (financial) activities
- Responding to allowable expenditure queries
- Reviewing partner company care plans and providing feedback
- Keep clients notes up to date
- Manage requests for package level reviews and application for subsidies
- Provide information on complimentary government funded programs
- Ensure communication standards, immediate, direct and compassionate.
- Ensure compliance with regulatory and quality standards.
- Mentor Package Advisors
- Report to management on any client concerns.
- Facilitate the exit of clients
Requirements
- Desire to be involved in a rapidly growing small business.
- Motivated self-starter who is prepared to learn quickly.
- Exceptional verbal and written communication skills
- Computer literate
- Note: Experience in Home Care is beneficial but not required, however, an ability and willingness to quickly learn the industry and Home Care Standards is essential
Why Us?
- Exciting opportunity to join a small, high growth business.
- Full time
- Flexible working hours
- Working from Home
- Mentoring from an inspiring team
In the last year we have experienced significant growth and we see enormous opportunity going forward. Apply here to be a part of our journey!
To Apply
Attach your cover letter and CV. The cover letter should include:
- A summary of any related experience in providing aged care or customer support and admin.
- Experience with older Australians
- The personal and professional attributes you believe make you a suitable candidate.
- Your remuneration expectations.
- Anything else you think will be relevant and beneficial for us to know.
