Workforce Administrator - Home Support Services

Hey You!
genU are looking for a Workforce Administrator to join our Home Support Services team in Warrnambool. In this role, you will be providing high quality administrative support to the Operations Managers, Workforce Coordinator and wider HSS team, whilst facilitating continuous improvement of communications, documentation and processes.

• Full time, permanent position is based in Warrnambool.
• Salary range: VDS level 2 plus 11% Super and NFP salary packaging benefits
• Please

for a copy of the position description outlining the full details of this role.
Key responsibilities of the role:

• Quality and compliance of documentation held by ISS on behalf of support workers
• Processing of leave application forms
• Monitor compliance against training and book staff into training records where applicable
• Facilitate communications to the support worker team
• Facilitate training for support workers on how to use Carelink Go.
• Documentation, filing and archiving
• Providing quality customer service to our supports workers and clients through phone engagement, email correspondence and newsletter information provision.

To be successful in this role, you will be able to demonstrate the following:

• Well-developed computer and data entry skills with an emphasis on Microsoft Office products; including Word and Excel, and Internet and email applications
• Experience where telephone communication was the primary communication with clients and or employees
• Ability to be flexible to the changing workload and demands;

You will need the following:

• Current Working with Children Check
• Must have or be willing to obtain an NDIS Worker Screening Check;
• Must have or be willing to complete the NDIS Worker Orientation Module 'Quality, Safety and You'

For You!
Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.
genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering and respectful environment for all and living these values each and every day.
genu staff have access to a range of benefits, including but not limited to the following:

• Investment in You: in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
• Study Scholarship: all genU employees are eligible for a 20% scholarship towards undergraduate and postgraduate courses at Torrens University.

genU is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. To obtain further information on this role or if you would like to discuss reasonable adjustments during the recruitment process, please contact Makayla Baxter at or 0427 795 976
The closing date for this role is 9am Monday 22nd January 2024, however early applications are encouraged as shortlisting will commence prior to the closing date.
Apply Now