AddressMercer is seeking candidates for the following position in Melbourne, Sydney or Brisbane:
Workplace Education Manager – 12-month contract
What can you expect?
This role is part of the national Education team and is responsible for delivery of education to current and prospective Mercer Super members in client workplaces and direct to members.
What is in it for you?
- 12-month contract
- Hybrid working environment
- Leading training and development programs
- Professional environment where your career path really matters and is supported in our global organization
- Great team of supportive colleagues
We will count on you to:
- Develop and deliver simple, easy to understand, meaningful education – with clear actions and next steps - in workplaces and direct to members using virtual mechanisms like Webinars.
- Deliver general superannuation advice conversations for employees (member and non-member) within large relationship managed client plans - both in a virtual & face-to-face format.
- Showcase Mercer Super tools and resources to encourage members to understand and engage with their super and ultimately optimize their retirement outcomes.
- Work with Client Executives for large employer plans to identify and support member education needs in client workplaces - including delivering education seminars and webinars, and presenting content as part of graduate, new employee, careers and health and wellness workplace events.
- Identify members who may benefit from financial advice and refer them to the appropriate channel (e-advice, Helpline advice or strategic advice).
- Support the transition and onboarding of new major client accounts to Mercer Super with the delivery of education and one on ones as needed.
- Drive understanding and engagement of superannuation through simple and compelling content, bring fresh ideas and look for new ways to present insights and analysis, exploring new formats to engage our audience.
- Plan for, and report on, Workplace Education activity and identify and presentinsights and learnings to drive future plans and developments in our approach to member education.
- Identify member servicing gaps and pain points and raise them up to the Customer Experience Team.
What you need to have:
- Minimum of 1-2 years’ experience providing superannuation general advice to members in the workplace
- Minimum 5+ years’ experience working in the superannuation sector
- Sound understanding of superannuation legislation, regulations and how super works, including current RG146 qualification or financial planning qualification
- Well-developed presentation / client service skills
- Excellent organisational and time management skills including abilityto multitask and manage to deadlines
- Strong client and member focus
- Growth mindset / Continuous improvement focus
- Ability to travel independently (locally, regionally and interstate) to deliver education and advice in the workplace - including outside office hours, on occasion, as required.
About us:
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.
Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
