AddressShaping the future of real estate for a better world.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
The HSBC Workplace Experience Lead' primary goal is to deliver exceptional & memorable experiences through supporting HSBC colleagues and their work, regardless of where that is. This role reports to the Senior Facilities Manager and is located in Barangaroo.
The Workplace Experience Lead creates a welcoming atmosphere and is the primary point of contact for HSBC colleagues and their visitors. A Leads' core focus will be to lead the team in developing and delivering an unrivalled HSBC experience for colleagues and visitors by driving community related events and partnerships.
A snapshot of the role:
- Welcome visitors and build a professional and friendly rapport with HSBC colleagues within the OpenWork space
- Be the "go-to" person for all workplace matters; answer questions and take action to deliver effective solutions
- Deliver an un-compromised colleague experience through curated events based on the employees' interests
- Create a collaborative environment amongst colleagues across the workplace promoting Future of Work behaviours and drive community engagement between colleagues
- Develop relationships with HSBC colleagues and proactively understand their needs
- Make recommendations on how to improve the overall employee experience
- Work alongside the Catering Events team to brainstorm, plan and organise events, relating to the community's interests
- Introduce innovative technical solutions to increase Customer Experience, to gain engagement with events and to demonstrate efficiency through these tech solutions
Sound like you? What we are looking for:
- Have outstanding confidence and strong networking skills
- Have a passion for and understanding of the FoW model
- Be curious about entrepreneurial communities and start-ups
- Have a great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team
- Have strong verbal and written communication skills
- Understand how to interpret and use feedback in order to increase service levels and enhance key touch points. Be competent in translating feedback data to HSBC
- Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service
2+ years of relevant experience in customer service, events, sales or related industries or Prior experience in co-working, real estate or start-up experience would be an advantage
University Degree holder is an advantage
What you can expect from us:
At JLL, we value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership! WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best!
Apply today, quoting job reference number REQ343803
Location:
On-site -Parramatta, NSW, Sydney, NSW
If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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