Workshop Computer Technician

This role is with an award winning IT Company, which was founded in 1998 and is one of the leading IT services companies in Mackay with clients throughout QLD.  We provide end to end IT Solutions, IT products, Proactive Managed Services and Proactive Managed Cyber Security.

Company's culture

The company has a supportive culture, and we live our company values on day-to-day basis:

• Do what's right
• Make it happen
• Proud of who we are
• We're in it together

THE ROLE

Step into the role of Workshop Computer Technician you'll be doing data migrations, repairing computers & notebooks and will have the opportunity to learn and to cross over into an opportunity to learn and excel at Level 1 troubleshooting and perform entry level MSP work.

LOCATION

The role is based on site at our office in the Mackay City Heart.  Car-parking is available onsite.

As our Workshop Computer Technician, you’ll be integral to our team, delivering not just solutions but learning about the best-in-class support tools and Cybersecurity solutions

The role will serve as first and second point of contact on the service desk providing Level 1-2 Support and will if able have the ability to perform some onsite work when your schedule & ability permits.

• Tech Support: Deliver Level 1 support
• Hardware: Perform hardware maintenance and break/fix support
• Troubleshoot: Resolve complex software and hardware issues. Support will be available from onsite team and also from the team based at the office.
• Windows Wizard: Expertly install, maintain, and troubleshoot Windows systems.
• Remote Support: Provide customer support via emails, phone, chat and other communication mediums by working closely with the internal support team
• Project Contributor: Aid in project tasks, from PC builds to software deployment.

• IT Industry/Vendor related certifications
• Demonstrated experience in providing onsite support
• Knowledge of Microsoft Windows 10-11, Microsoft Azure AD & Active Directory, Intune, Office365, SharePoint
• Wireless, DNS/DHCP, knowledge of and ability to troubleshoot networks is beneficial
• A demonstrated focus on customer service excellence
• Excellent communication and stakeholder management skills
• Ability to provide leadership in customer service and customer communication
• Ability to work independently and as part of a team

OTHER REQUIREMENTS

• You must have the right to work in Australia.

Join our team and be a part of our success story. Apply now to embark on a career that promises growth and learning.