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Form of workCustomer Service and Program Support Officer (3 positions available)
Permanent Part Time – 42.5 hours per fortnight (flexible)
Band 4 - $69,505.56 - $74,866.90 per annum (pro-rata) + super
- Supportive and Friendly team environment where we value growth and development
- Hybrid/flexible working arrangements and an emphasis on work/life balance
- Work in a dynamic and collaborative environment
Yarra Libraries has multiple vacancies available for enthusiastic and highly organised individuals with excellent Customer Service skills, a broad knowledge of modern technology, and a commitment to ensuring positive community outcomes through the delivery of a wide range of library programs and events.
Key responsibilities include:
- Supporting the development and delivery of regular library services, programs and events (including one-to-one digital literacy sessions, author talks, workshops and outreach activities),
- Providing exceptional Customer Service responding to general information enquiries and proactively assisting members in using library services and resources,
- Supporting the day-to-day operations of our library branches (including shelving, circulation and collection maintenance as directed),
- Conducting administrative duties including invoicing, preparing program documentation and conducting evaluations.
The successful incumbents will be expected to work across all five library branches and other service points throughout the week, including evenings and weekends as required. Incumbents may be required to work one-in-two or one-in-three Saturday mornings.
Yarra City Council is an exciting organisation. We pride ourselves on our inclusive culture. We aim to make a positive impact in the lives of our staff and community.
For further information, please see the position description below or contact Flick Ford, Team Leader Customer Experience and Operations, Yarra Libraries on 9426 3126 or flick.ford@yarracity.vic.gov.au
PD - Customer Service and Program Support Officer (February 2023).docx
Applications close on Friday 8 March 2024.
To apply for this role, please upload your CV, Cover Letter and individual responses to the Key Selection Criteria.
This position is subject to a satisfactory Police Check, Working with Children Check, and a pre-employment medical assessment prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.
