Program Administrator - Phone Based Customer Service Role

• Work / Life balance
• Great team culture
• Free local parking or Public Transport Accessible

Injurynet (part of MAX Solutions) partners with organisations to deliver a range of innovative workplace medical services such as medical assessments, early intervention programs and medical advisory services. 

We are seeking an enthusiastic, proactive Customer Service Officer to join our service delivery team. In this role you will be working in a fast paced, professional environment, with a strong focus on quality and Customer Service. 

This role is based in our head office in Glen Iris, Victoria. Free local parking and public transport is close by.  

• Work in a supportive and productive team in a unique Customer Service Role
• Coordinating appointments with our national network of medical and allied healthcare providers
• Managing a portfolio of cases including monitoring outcomes
• Managing enquiries and resolving issues from employees, clients and healthcare practices about any administrative issues
• Contact Centre Experience preferred but not essential

• Have a genuine interest in people and be able to listen actively and build rapport
• You are a natural at Customer Service with both internal and external customers
• Self-motivated, Adaptable and Flexible
• A team player who can also work autonomously
• Hold a current Working with Children Check or willing to obtain

If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1*** or email ***********@maxsolutions.com.au before you submit your application.

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We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.