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CUSTOMER SUCCESS MANAGER

Act as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and goals. Collaborate with clients to develop and execute tailored success plans, ensuring they achiev...

CompanyEmployment Hero
AddressSydney, NSW
CategoryManagement
Salary$90,000-95,000 per year
Job typeFull-time
Date Posted 2 days ago See detail

Customer Success Manager

Employment Hero

Sydney, NSW

$90,000-95,000 per year

Act as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and goals. Collaborate with clients to develop and execute tailored success plans, ensuring they achiev...

2 days ago seen See more...

SaaS Implementations Project Manager - Remote

Employment Hero

Melbourne, VIC

Remote-first and flexible working arrangements. A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? Weve got you covered!). We set you up for success with the latest and greatest hardw...

5 days ago seen See more...

Partnerships Manager- AU - Remote

Employment Hero

Sydney, NSW

Cross-Selling and Referral Generation: Identify and leverage opportunities for cross-selling within the Employment Hero ecosystem, particularly in SaaS sales and partnerships, while nurturing warm referrals. Commercial Strategy:...

a week ago seen See more...

Graduate Product Owner

Employment Hero

Sydney, NSW

Triaging and solving all support issues escalated to the product teams. This includes the recreation of the issue, proposing solutions and validating with Product leaders of the product line youre working on. Designing product so...

a week ago seen See more...

Product Owner - Workplace Compliance

Employment Hero

Australia

Permanent

Responsible for the delivery of the product vision and its success. Translate the product vision and roadmap through to delivery, operation and continuous improvement. Monitor and adapt the product vision and roadmap as constraint...

2 weeks ago seen See more...

SEO Specialist

Employment Hero

Sydney, NSW

Permanent

Own the growth of the SEO channel - work with the Website & Organic Growth Lead to execute the delivery of the SEO strategy including onsite, technical and offsite factors. Conduct regular audits of our websites in order to diagno...

2 weeks ago seen See more...

Payroll and Implementation Consultant

Employment Hero

Australia

$80,000-105,000 per year

Lead the project management of new client onboarding and Implementation following established processes including kick-off meetings, system configuration, training, parallel run, year to date import and go live, and payroll proces...

2 weeks ago seen See more...

Content Writing Team Lead

Employment Hero

Sydney, NSW

Permanent

Engage, motivate and retain a team of digital content specialists, working closely with other leaders in the Digital Engagement function to ensure we are high performing. Assess team capabilities and be responsible for the continu...

2 weeks ago seen See more...

Legal Counsel - Privacy, Compliance & Commercial

Employment Hero

Sydney, NSW

$110,000-115,000 per year

Negotiating, drafting and reviewing a variety of commercial agreements. Working with all business functions to understand and assess legal and business risks. Help to improve and build out the processes and procedures for implemen...

2 weeks ago seen See more...

Sales Development Representative - Outbound - AU - Remote

Employment Hero

Sydney, NSW

Initiate contact with potential customers through outbound cold calls and emails to source new sales opportunities. Conduct discovery calls to understand customer needs and requirements effectively. Route promising opportunities t...

3 weeks ago seen See more...

Legal Counsel (Privacy & Commercial)

Employment Hero

Sydney, NSW

Negotiating, drafting and reviewing a variety of commercial agreements. Working with all business functions to understand and assess legal and business risks. Help to improve and build out the processes and procedures for implemen...

4 weeks ago seen See more...

Product Analyst (Product Lead Growth)

Employment Hero

Sydney, NSW

Collaborating with stakeholders: Work closely with stakeholders across the organisation, partnering with Product Manager to understand their needs and provide data-driven insights and recommendations, and working with Engineers to...

4 weeks ago seen See more...

Digital Customer Success Lead

Employment Hero

Sydney, NSW

$110,000-120,000 per year

Develop and execute digital engagement strategies that drive the success and satisfaction of mid-value and small to medium businesses (SMBs). Collaborate with cross-functional teams to map the Digital Customer journey, identify ke...

4 weeks ago seen See more...

Digital Customer Success Lead

Employment Hero

Sydney, NSW

Permanent

Develop and execute digital engagement strategies that drive the success and satisfaction of mid-value and small to medium businesses (SMBs). Collaborate with cross-functional teams to map the Digital Customer journey, identify ke...

4 weeks ago seen See more...

Technical Writing Team Lead

Employment Hero

Sydney, NSW

Permanent

Engage, motivate and retain a team of digital content specialists, working closely with other leaders in the Digital Engagement function to ensure we are high performing. Assess team capabilities and be responsible for the continu...

4 weeks ago seen See more...

Product Owner

Employment Hero

Australia

Permanent

Responsible for the delivery of the product vision and its success. Translate the product vision and roadmap through to delivery, operation and continuous improvement. Monitor and adapt the product vision and roadmap as constraint...

4 weeks ago seen See more...

Product Analyst (Product Lead Growth)

Employment Hero

Sydney, NSW

Permanent

Collaborating with stakeholders: Work closely with stakeholders across the organisation, partnering with Product Manager to understand their needs and provide data-driven insights and recommendations, and working with Engineers to...

4 weeks ago seen See more...

Legal Counsel (Privacy & Commercial)

Employment Hero

Sydney, NSW

Permanent

Negotiating, drafting and reviewing a variety of commercial agreements. Working with all business functions to understand and assess legal and business risks. Help to improve and build out the processes and procedures for implemen...

4 weeks ago seen See more...

Product Owner - Payroll Stability

Employment Hero

Australia

$90,000-110,000 per year

Responsible for the delivery of the product architecture vision and its success. Translate the product architecture vision and roadmap through to delivery, operation and continuous improvement. Monitor and adapt the product archit...

4 weeks ago seen See more...

Payroll Onboarding Consultant

Employment Hero

Australia

Permanent

Work across CRMs, screen share/virtual meeting platforms, email and inbound/outbound calls as required to support proactive and reactive customer work. Undertake required admin to support project management of customer onboarding...

4 weeks ago seen See more...

Customer Onboarding Coordinator (12 month FTC)

Employment Hero

Australia

Permanent

Identify and deliver opportunities for continuous improvement in workflow. Engage with SMEs and stakeholders across Onboarding and across the business to support customer administration and workflow. Provide administrative support...

4 weeks ago seen See more...

Information Security Specialist

Employment Hero

Australia

$120,000-140,000 per year

Operating the Information Security management system across Employment Hero. Developing and executing a holistic Information Security strategy that aligns with the company's objectives and effectively mitigates cyber threats. Writ...

4 weeks ago seen See more...

Partnerships Manager, Superannuation

Employment Hero

Australia

$140,000-150,000 per year

Cross-Selling and Referral Generation: Identify and leverage opportunities for cross-selling within the Employment Hero ecosystem, particularly in SaaS sales and partnerships, while nurturing warm referrals. Commercial Strategy: I...

4 weeks ago seen See more...

Senior Information Security Specialist

Employment Hero

Remote

Operating the Information Security management system across Employment Hero. Developing and executing a holistic Information Security strategy that aligns with the company's objectives and effectively mitigates cyber threats. Writ...

a month ago seen See more...

Product Owner - Payroll Stability

Employment Hero

Melbourne, VIC

Responsible for the delivery of the product architecture vision and its success. Translate the product architecture vision and roadmap through to delivery, operation and continuous improvement. Monitor and adapt the product archit...

a month ago seen See more...

Sales Development Representative - Inbound - AU - Remote

Employment Hero

Sydney, NSW

Outbound ProspectingGenerate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers Lead QualificationDetermine which prospective customers a...

a month ago seen See more...

Sales Development Representative - Outbound - AU - Remote

Employment Hero

Sydney, NSW

Outbound ProspectingGenerate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers Lead QualificationDetermine which prospective customers a...

a month ago seen See more...

Partnerships Manager, Superannuation

Employment Hero

Sydney, NSW

Cross-Selling and Referral Generation: Identify and leverage opportunities for cross-selling within the Employment Hero ecosystem, particularly in SaaS sales and partnerships, while nurturing warm referrals. Commercial Strategy: I...

a month ago seen See more...

Digital Customer Success Lead

Employment Hero

Sydney, NSW

Develop and execute digital engagement strategies that drive the success and satisfaction of mid-value and small to medium businesses (SMBs). Collaborate with cross-functional teams to map the Digital Customer journey, identify ke...

a month ago seen See more...

Engineering Manager - Site Reliability

Employment Hero

Sydney, NSW

Drive a best-in-class SRE arena for a leading SaaS product; with key performance and uptime metrics and a continuous improvement approach. Drive quality assurance initiatives, establishing robust protocols and practices to ensure...

a month ago seen See more...

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