Our mission and where you fit inAt Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!What might your days look like Life at Employment HeroWe're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.This is an exciting time to join the team and be part of transformative change in the way we help customers onboard and adopt our platform. Our Onboarding Team within Customer Care is responsible for onboarding our direct customers across our low-mid market segments into the Employment Hero platform. Supporting our team to execute on the administrational elements of the Customer Onboarding workflow.This role is dynamic. You will be assisting the team with tasks to manage a large volume of work with ambitious timeframes. To be successful, you will need great attention to detail and enjoy getting stuck in and proactively solving problems as they arise.As a Customer Onboarding Coordinator you’ll be responsible for;
- Identify and deliver opportunities for continuous improvement in workflow.
- Engage with SMEs and stakeholders across Onboarding and across the business to support customer administration and workflow.
- Provide administrative support as needed.
- Compile administrative reporting as requested.
- Support with Salesforce, ZenDesk and Asana data maintenance and reporting.
- End-to-end project administration across the customer Onboarding lifecycle.
- Support Team and broader business stakeholder queries with regards to customer projects.
- Work with confidence across the Onboarding Team techstack; Slack, Salesforce, ZenDesk, Asana, Zoom and Calendly.
- Configure and manage Calendly workflows for the Onboarding Team.
- Action customer access requests.
- Maintain data in our business management systems (e.g. sales, support, project management, time tracking) to ensure it is accurate and current
- 1 year minimum experience in a tech/SaaS business in an operational admin capacity.
- Previous experience in Customer Onboarding, Implementations, Experience, Success, and/or Support is a bonus!
- The ideal candidate will be truly passionate about helping internal teams.
- Proven and consistent success within a high-volume and high-velocity environment.
- A track record of achieving targets & KPIs.
- Passionate, ambitious, driven and a growth mindset.
- Strong verbal and written communication skills.
- Experience working in a complex, high-growth SaaS or tech organisation.
- Ensure that issues are swiftly resolved.
- Able to work with multiple and conflicting priorities.
- Self motivated and comfortable moving between autonomous and collaborative working.
- Remote-first and flexible working arrangements
- A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We've got you covered!)
- We set you up for success with the latest and greatest hardware, tools and tech
- Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
- Reward and recognition programs - because great work should be recognised and rewarded
- Including Lightning Award for delivering quality work at speed and Values Champion Awards
- Swag app cashback offers and discounts on hundreds of your favourite brands and products
- Self, health, wealth and happiness programs
- Social events and team celebrations
- Employee Share Option Program: be an owner of Employment Hero
- Annual Global Gathering to get to know your global colleagues - so far we've been to Thailand, Vietnam and are excited to meet in Bali in September 2024
- If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
- Know someone who would be a great fit? Feel free to share the role with your network!