Service Desk Manager jobs

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SERVICE DESK MANAGER

Bachelor's degree in information technology, computer science, or a related field; relevant certifications (e.g., ITIL, HDI) are advantageous. Minimum 5 years experience in Service desk management or leadership roles, with a track...

CompanyDowner
AddressMacquarie Park, NSW
CategoryCustomer Service
Date Posted 3 weeks ago See detail

Service desk manager

Downer

Macquarie Park, NSW

Bachelor's degree in information technology, computer science, or a related field; relevant certifications (e.g., ITIL, HDI) are advantageous. Minimum 5 years experience in Service desk management or leadership roles, with a track...

Service Desk Manager

Harvey Nash

Brisbane, QLD

Hybrid Work from Home (4 days a week) and Office. Queensland, Sydney or Melbourne or Office Location. $120-125k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Investment i...

Service Desk Manager

Australian Sports Commission

Canberra, ACT

Lead and manage the Service Desk, including day-to-day operations, priorities for staff, training and developing work plans. Detect, analyse, report and escalate emerging Service Desk issues and risks, recognising systemic issues...

Service Desk Manager

Harvey Nash

Melbourne, VIC

Hybrid Work from Home (4 days a week) and Office. Sydney, Melbourne or Queensland Office Location. $120-125k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Investment in Te...

ICT Service Desk Manager

Unisys

Canberra, ACT

Must be an Australian Citizen. To be successful, you must hold at least NV1-level security clearance.. The role is based in Canberra, Australia. Managing employees who obtain information from services requester, log information in...

Service Desk Manager

Technology People

Melbourne, VIC

Previously implemented new process and change throughout a Service Desk. Have excellent people manager skills. Ability to evoke change. Technical capability and understanding of Microsoft tooling....

Service Desk Manager / Level 2/3 Support Tech or Team Leader

Professional It

Sydney, NSW

Managing the Level 1/2 (Service Desk) and Level 2 Support Engineers in the Group, via portal, email, chat, phone and walk-up methods, including management of escalated tickets across the technology environment. Educating level 1 a...

Service Desk Manager

Australian Institute Of Sport

Canberra, ACT

$98,209 - $113,229 + up to 15.4% superannuation - ASC Grade 5. Canberra. Ongoing Full Time. Lead and manage the Service Desk, including day-to-day operations, priorities for staff, training and developing work plans. Detect, analy...

Managed Service Desk Engineer

Asi Solutions

Perth, WA

End-User Support: Provide diagnostic troubleshooting and support for all supported end-user software and hardware issues. Respond to support tickets in a timely and professional manner, ensuring all issues are effectively resolved...

Managed Service Desk Engineer

Asi Solutions

Botany, NSW

End-User Support: Provide diagnostic troubleshooting and support for all supported end-user software and hardware issues. Respond to support tickets in a timely and professional manner, ensuring all issues are effectively resolved...

Regional Services Manager - NT & WA New

Bgis

Perth Airport, WA

Permanent

Job Title: Regional Services ManagerNT & WA. Reports to: Operational Director. Company: BGIS. Location: Perth Airport. Travel: Interstate Travel Required. Regions Covered: NT & WA. Role: Full Time Permanent Role/ Onsite Role. Par...

Service Desk Manager

Harvey Nash

Melbourne, VIC

Hybrid Work from Home and Office. Melbourne, Sydney or Queensland Office Location. $120k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Excellent communication; Proactive,...

Service Desk Manager

Harvey Nash

Brisbane, QLD

Hybrid Work from Home and Office. Melbourne, Sydney or Queensland Office Location. $120k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Excellent communication; Proactive,...

Service Desk Manager

Harvey Nash

Brisbane, QLD

Hybrid Work from Home and Office. Melbourne, Sydney or Queensland Office Location. $120k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Excellent communication; Proactive,...

Service Desk Manager

Austin Technology

Subiaco, WA

Lead the Service Desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues. Implement and enforce best practices for incident management, problem resolution, and escalation pro...

Service Desk Manager - Service Delivery & Customer Success

Genesis It Recruitment

Sydney, NSW

Permanent Full Time. Sydney CBD Office Location. Flexible/Hybrid Working Arrangement. Lead the Service Desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues. Implement and...

IT Service Desk Manager

Novum Global

Melbourne, VIC

Lead and manage the IT support services desk team, including hiring, training, and performance management. Oversee the day-to-day operations of the support services desk, ensuring timely response and resolution of technical issues...

Service Desk Manager

Lagardère Awpl

Sydney, NSW

Permanent

Drive the Service Desk function, incident management, service knowledge management and the service catalogue. Promote a constructive and customer-focused team. Manage and monitor performance, quality, and completeness of work with...

Service Desk Manager

Downer Group

North Ryde, NSW

Permanent

Lead and manage the Service Desk team, including hiring, training, coaching, and performance management of Service Desk analysts to ensure a high-performing and motivated team. Establish and maintain Service Desk processes, proced...

Service Desk Manager - IT Support & Service Delivery

Balance Recruitment

Sydney, NSW

Permanent

Private School environment. Permanent role. Inner west suburb -near train station. Leading the IT Service Desk team. driving the adoption of ITSM and ITIL practices, aimed at enhancing IT Service Delivery and support capabilities....

Service Desk Manager

Unisys

Canberra, ACT

Permanent

Managing employees who obtain information from services requester, log information into the proper call management system, and provide information relevant to the call and services provider. Manage employees who deliver remote har...

IT Service Desk Manager

I2 Management Pty Ltd

Melbourne, VIC

Lead and manage the IT support services desk team, including hiring, training, and performance management. Oversee the day-to-day operations of the support services desk, ensuring timely response and resolution of technical issues...

IT Service Desk Manager & Delivery Lead (On-site)

Police Bank

Surry Hills, NSW

Extensive experience in managing a busy service/help desk as well as previous leadership experience is a must. Experience managing IT vendors and problem management. Excellent communication, problem-solving, and analytical skills....

Service Desk Manager

Bakers Delight Head Office

Camberwell, VIC

Leading and mentoring a team, to develop their skills and broaden their range of knowledge. Ensure technical Service Desk guidelines and procedures are up to date and followed. Providing seamless technical support to all customers...

Service Desk Manager - IT Support & Service Delivery

Balance Recruitment

Sydney, NSW

Leading the IT Service Desk team. driving the adoption of ITSM and ITIL practices, aimed at enhancing IT Service Delivery and support capabilities. leading the implementation of Helpdesk Standards. reconfiguring the Service Desk t...

Managed Services Service Desk Tier 2 Support Specialist

Managed It Pty Ltd

Osborne Park, WA

Provide Tier 2 technical support: Respond to and resolve escalated incidents and service requests from Tier 1 support analysts promptly and efficiently. Troubleshooting and problem resolution: Investigate and diagnose complex tech...

IT Help Desk - Managed Services

Clear It Solutions

Robina, QLD

Situated in the heart of Robina, Clear IT offers an ideal environment for individuals eager to leverage their IT proficiencies.About the position:In this role, you will become an integral part of our Managed IT Services team. A mu...

Account Manager (Service and Support) New

Wabtec

Eagle Farm, QLD

Permanent

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Through our people, leadership development, services, technology and scale, Wabtec del...

IT Service Delivery Manager (SATCOM) New

Kbr

Canberra, ACT

Permanent

The Opportunity:Our ideal candidate will ensure the resolution and completion of services, including escalations, and supporting key IT processes. The IT Service Delivery Manager will support the relevant project planning, includi...

Managed Service Desk Engineer

Asi Solutions

Mulgrave, VIC

End-User Support: Provide diagnostic troubleshooting and support for all supported end-user software and hardware issues. Respond to support tickets in a timely and professional manner, ensuring all issues are effectively resolved...