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SERVICE DESK SPECIALIST

Bachelor's degree in a relevant field or lesser degree with extensive experience. Working knowledge of ICT ticketing systems. Understanding of SLAs. Accountable for one's work from start to finish. Flexible but methodical and thor...

CompanyBendigo Kangan Institute
AddressEssendon, VIC
CategoryCustomer Service
Date Posted a week ago See detail

Service Desk Specialist

Bendigo Kangan Institute

Essendon, VIC

Bachelor's degree in a relevant field or lesser degree with extensive experience. Working knowledge of ICT ticketing systems. Understanding of SLAs. Accountable for one's work from start to finish. Flexible but methodical and thor...

Level 1 Service Desk Engineer

Hays Recruitment

Clayton, VIC

The company promotes a collaborative and supportive work environment, offering exposure to leading technologies. Answering calls and driving first time resolution on the Service Desk whilst contributing to maintaining a high level...

Service Desk Technician

Rsm

Melbourne, VIC

Provide first and second level support the business with. IT systems and software. Answers, evaluates and prioritises incoming requests and assists users with hardware, software, networking and other technology related problems. R...

ICT Service Desk Support Officer

Bulla Dairy Foods

Geelong, VIC

Record and respond to all incoming helpdesk requests as per ITIL/ITSM framework.. Support Office 365 including exchange online, Teams, Intune, and Defender.. Support Azure Environment. Identity and access management and conducti...

Service Desk team Lead

Nri Australia & New Zealand

Adelaide, SA

Monitor and manage service support team performance, ensuring clear understanding of objectives. Collaborate with the Service Desk Manager to develop and maintain effective documentation of support processes, procedures, and work...

Technology Services and Support Officer

Matthew Flinders Anglican College

Buderim, QLD

Join a secure and stable educational environment with a long history of serving the community.. Salary packaging and novated lease options to increase your take home pay. Up to 12.75% employer contribution to Superannuation. Free...

Level 2 Service Desk Engineer - Toowoomba

Efex

Toowoomba, QLD

Provision of proficient and timely proactive and reactive IT support that is tailored to meet our clients needs, to ensure system continuity. Conducting support and maintenance of clients environment within agreement parameters....

Service Desk Officer (TALENT POOL)

Queensland Health

Brisbane, QLD

The provision of high quality first tier support to users of Laboratory and Clinical Information systems via telephone, email and fax communication channels, including:First level incident and request resolution.Basic training.Cus...

Service Desk Officer (TALENT POOL)

Queensland Health

Brisbane, QLD

The provision of high quality first tier support to users of Laboratory and Clinical Information systems via telephone, email and fax communication channels, including:First level incident and request resolution.Basic training.Cus...

VN-0741456 - APS4 Service Desk Officer - Ongoing - Sydney

Aged Care Quality And Safety Commission

Sydney, NSW

Capture demand for incident resolution and service requests. Coordinate with team members and other IT support areas to provide resolution of issues, including the escalation of more complex matters to technical teams and manageme...

IT Service Desk Analyst - Canberra

Seven West Media

Canberra, ACT

Logging all incidents and requests, and collecting the required information through an effective customer conversation. Assessing, triaging, researching, and resolving basic incidents and requests regarding the use of IT services....

IT Service Desk Analyst

Seven

Canberra, ACT

Logging all incidents and requests, and collecting the required information through an effective customer conversation. Assessing, triaging, researching, and resolving basic incidents and requests regarding the use of IT services....

Service Desk Analyst

Chandler Macleod Group

Wellington, NSW

Serve as the primary point of contact for all IT-related issues and requests, including hardware and software problems, network connectivity issues, and system errors. Provide timely and efficient technical support to end-users vi...

Senior Service Desk Analyst

Auto & General

Toowong, QLD

Provide ICT support to users and solve problems to minimise system down-time and loss of productivity. Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and time...

Service Desk Manager

Harvey Nash

Melbourne, VIC

Hybrid Work from Home and Office. Melbourne, Sydney or Queensland Office Location. $120k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Excellent communication; Proactive,...

Service Desk Manager

Harvey Nash

Brisbane, QLD

Hybrid Work from Home and Office. Melbourne, Sydney or Queensland Office Location. $120k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Excellent communication; Proactive,...

IT Service Desk Coordinator

Ventora Group

Helensvale, QLD

prioritise and categorise tickets according to the process (ITIL) for Service Technicians. log all incidents and track progress through the ITSM System (ServiceNow). maintain accurate records of incidents and service requests in o...

Practice Administrator - Forensic & Technology Services

Clayton Utz

Sydney, NSW

Provide secretarial support for senior members of the FTS team, with a specific emphasis on directly supporting 2 partners. High-level diary management with an emphasis on organising client meetings. Facilitating Travel arrangemen...

IT Service Desk & Workplace Specialist

Emmbr

New South Wales

* One of Australia's largest fintech startups.This role is a unique opportunity for a driven level 2/3 Service Desk specialist to join an organisation where they have the freedom to learn and grow.This Australian fintech startup a...

Service Desk Technican

Hays Recruitment

Sydney, NSW

Provide 1st and 2nd level technical support across IS/ITservices. Follow ITIL and Agile methodologies, including Problem, Change,Incident, and Request Management. Ensure ACD phones are answered within agreed-upon targets.. Log, mo...

Service Desk Analyst - Brisbane

St Vincent's Health Australia

Brisbane, QLD

Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner. Diagnose and troubleshoot hardware, software, and network issues, and guide users t...

Service Desk Team Lead

First Focus It

Bentley, WA

We understand the challenges of leading Service Desks and work with you and our clients to make sure you still get the time and the opportunity totrain, develop and keep on growing(see our training days benefit below). We know t...

Service Desk Manager

Harvey Nash

Brisbane, QLD

Hybrid Work from Home and Office. Melbourne, Sydney or Queensland Office Location. $120k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Excellent communication; Proactive,...

Service Desk Team Leader

M&T Resources

Brisbane, QLD

Lead the IT Service Desk team, to ensure the ICT resolution response framework provides timely, effective and client focused services aligned to business objectives. Support people through change, building a high performing team w...

ICT Service Desk Team Leader

Digital61

Canberra, ACT

Lead, mentor, and motivate Service Desk technicians. Set performance expectations, prioritize tasks, and ensure timely issue resolution. Maintain a customer-centric approach and handle escalated issues. Streamline processes, analy...

Service Desk Operator

Macq 01

Hobart, TAS

a similar role, preferably in a large and/or complex organisation. the Microsoft suite of products (Active Directory, Exchange, Office365) and MS System Centre Suite of products (desirable). information technology client support i...

Hospital Service Desk Attendant

Compass Group

South Brisbane, QLD

Close to public transport / discounted parking. Busy Hospital environment. join the team to help make a difference ! Data entry into site database. Answering email and telephones in a busy hospital environment. Providing infor...

Technology Service Supervisor - Monday to Friday

Sime Darby

Mackay, QLD

A competitive salary and competency based pay increases. Employee discounts, rewards, and incentive programs. Income protection insurance. A balanced work schedule on roster. Dedicated programs and utilities to support your physic...

Service Desk Officer

Hudson

Ballarat, VIC

1-2 years' experience delivering level 1 support in a corporate or government IT Service Desk environment. Solid knowledge of the MS Windows Operating system environment (Windows 7, 8, 10) and MS Office suite of applications (2013...

1st Line Service Desk Agent

Cybertill

Collingwood, VIC

Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them. Strive to meet all SLAs set with our customers and work under pressure and within strict timescales. Always use our kn...