Service Desk Analyst

Service Desk Analyst – Part Time   We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.  About the role We are looking for a Service Desk Analyst to provide technical assistance and support to our clients and ensuring prompt resolution of IT-related issues and inquiries. As a Service Desk Analyst, you will play a crucial role as the single point of contact for users, managing routine and non-routine incidents, problems, and requests.    About you Responsibilities and Accountabilities:

• Serve as the primary point of contact for all IT-related issues and requests, including hardware and software problems, network connectivity issues, and system errors.
• Provide timely and efficient technical support to end-users via phone, email, or ticketing system, ensuring high levels of customer satisfaction.
• Diagnose and troubleshoot technical issues, utilizing problem-solving skills and technical knowledge to resolve problems in a timely manner.
• Escalate complex issues to appropriate support teams or higher-level technicians, ensuring prompt resolution and minimal disruption to business operations.
• Escalate issues as necessary to meet or exceed customer expectations and service level agreements.

Requirements:

• Bachelor’s degree in information technology, Computer Science, or related field, or equivalent combination of education and experience.
• Minimum of 1-2 years of experience in a technical support role, preferably in a Service Desk or help desk environment.
• Strong knowledge of Windows and/or Mac operating systems, Microsoft Office suite, and common desktop applications.
• Proficiency in troubleshooting technical issues related to software, hardware, and network system
• Certifications or training in relevant technologies (e.g., Microsoft Certified Professional) is a plus.

 
 
Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We offer tailored career paths across our global organisation to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs – flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
 
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.