A04 Senior Technical Officer

Senior Technical Officer - 6 month contract with Government Your new company
Our state government client has the vision of enhancing the safety of Queenslanders through modern, sustainable and evidence-based corrective services. They are looking for Senior Technical Officer for an initial 6 month contract (with possible extension).
Your new role
If you possess exceptional client service skills and have a passionate and dynamic approach to your role, then this role is for you.
In this role you will:
Provide operational support (on-site and remote) to sites as required in a primarily Microsoft environment
Configure/install/monitor/support/manage the ICT environments by high level technical expertise.
Provide a level of training to the desktop environment and applications to end users where required.
Develop and maintain ICT documentation including knowledgebase articles and work instructions.
Provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution.
Accurately triage and escalate incidents where required according to policies and procedures.
Prioritise and allocate tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.
Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
Develop, maintain and work within procedures for the maintenance of one or more technical domains.
Meet enterprise service levels by applying ITSM processes.
What you'll need to succeed
The essential requirements for this role are:A driver's licence (C class) would be highly desirable
Participating in on-call arrangements may be a requirement of this position
The ability to be available as point of escalation where major service interruptions occur out of hours
What you'll get in return
You will enjoy a competitive hourly rate and an initial 6 month contract (with possible extensions).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Eve Stone now.
If this job isn't quite right for you but you are looking for a new position, please contact Eve Stone on *********@hays.com.au for a confidential discussion on your career.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.