AddressVML
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
YOUR ROLE IN A NUTSHELL
An Account Director (AD) is responsible for the supervision, growth, and development of the client engagement team. This includes providing training, oversight, motivations, and performance evaluations. The AD is responsible for developing and maintaining a close relationship with senior-level client contacts, establishing VML as leaders on the business, helping to achieve clients' marketing objectives, and managing income results for the agency.
The AD must be an energetic and active proponent of all client partnerships within the agency and lead any external cross-functional teams. They must have a strong focus on absolute understanding of the client's business (objectives, risks, and strategies). They are the core contact for all partner relationships and day-to-day client activities and must be able to articulate the vision and value of all agency attributes and points of differentiation. Financial responsibilities include monthly billing, forecasting, and updating clients on monthly billing and expenses. The AD must be prepared for a fast-paced environment and must be comfortable making decisions.
The AD must also think about mining for new, organic business opportunities with existing clients, by building relationships across the client's organisation. They must be team-oriented and possess excellent problem solving, interpersonal, verbal, and written communication skills.
KEY RESPONSIBILITIES
- Day-to-day main client contact on campaigns managed across brand experience and customer experience projects
- Collaboratively responsible for development of long-term account success and growth by participating in Client Engagement Plan development and execution
- Drives execution and measurement of final plan, ensuring proactive thought leadership
- Gains and maintains expert knowledge of client's business, industry and competition
- Supervises all work, providing oversight and guidance on current work (70%, while also aggressively pursuing new opportunities (30%).
- Builds and maintains client relationships, both with day-to-day clients and more senior level contacts
- Participates in key client meetings
- Supervises and develops direct reports
- Financial management responsibilities include monthly projections and billing, monthly budget review
- with clients
- Regularly meets with and informs Group Account Director on status of business, including escalation points as needed
REQUIRED EXPERIENCE/SKILLS/CAPABILITIES
- Bachelor's degree or equivalent preferred
- Four to eight years of experience, which may include large-agency interactive or senior client-side marketing experience focusing on strategy, innovation and an entrepreneurial approach to building brands
- Experience with customer experience, with digital lens focusing on website, display, search, emerging media, social or overall digital ecosystem development
- Comfortable working in and leading integrated agency relationships
- Ability to lead strategic efforts across multichannel engagements
- Ability to develop and disseminate strategic direction across internal cross-functional teams
- Ability to handle multiple projects at once
- Detail-oriented, a strong communicator and effective presenter
- Team player with strong interpersonal and organisational skills
- Responsible for the core growth and development of the account team, including goal setting performance evaluations
- Financial responsibilities include monthly billing, forecasting, and updating clients on monthly billing and expenses
VML AUNZ HIGHLIGHTS
There are many things that make VML AUNZ an awesome place to work, but we think these are worth a special mention:
- Birthday Leave - a paid day off to celebrate your Birthday each year;
- Summer Days - 5 paid afternoons off each year during daylight savings time;
- Loyalty Leave - a paid day off each year to celebrate your work anniversary;
- Employee Assistance Program access and 24/7 support;
- LinkedIn Learning access for all employees
