Account Manager

POSITION DETAILS

Role:                        Account Manager, permanent part-time

Reporting to:          Brooke Hill

HQ address:           Remote

Hours:                     20 hours per week

Start date:               April or May 2024

ABOUT THE CONTENTED COPYWRITER

Our team of world-class content creators and strategists help businesses from a wide variety of industries across Australia and the world transform their brands through strategy and compelling content at scale. 

We have the best brand storytellers in Australia – a uniquely talented team of highly skilled copywriters with a breadth and depth of experience.
 

We’re a fully remote business and catch up IRL throughout the year.  Our writers and team members work from the comfort of their own homes, because that’s where the good, juicy creative stuff happens and because we believe that life comes before work.

Find out more at thecontentedcopywriter.com.au / LinkedIn / Instagram

WHO WE’RE LOOKING FOR

Their skills

Self-starter

Excellent organisational skills

Multi-tasker

Great with words

Detail-oriented

Tech savvy

Gets sh!t done.

Their previous experience

2-3 years minimum in marketing, creative or content-related business

Must have worked in an agency before at Account Manager level

Copywriting experience preferred

Client-side experience preferred, but not essential

Demonstrated experience managing multiple projects at once

Demonstrated experience improving and implementing business operations and processes

Their personality:

High energy – as the first impression of the company, you need to bring warm, positive, high energy to all interactions

Unflappable – cool, calm and contented

Empathetic – needs to be able to build great relationships with clients and copywriters

Intuitive – you know when to seek clarification, make suggestions and use your best judgement to keep a project moving

An elephant – being the brain that never forgets

RESPONSIBILITIES

70% - Project management and content production - client-facing

Accepting job bookings (responding to clients same day/within 24 hours)

Setting up and managing projects (using Asana and other platforms for project tracking and communications)

Checking/refining briefs (ensuring the briefs are in the best possible shape for our copywriters – and reading between the lines to identify gaps)

Briefing copywriters (being clear about deadlines – allowing time for editing – and budgets) and other contractors

Scheduling interviews (liaising between client, interviewee and copywriter)

Fielding questions on client briefs (being the go-between – demonstrating initiative to find the answers)

Attending virtual client and team meetings on Teams, Zoom, etc as required (representing the business at client meetings)

Managing copywriter workflows and deadlines (ensuring the copywriters aren’t overloaded and can realistically deliver to deadline)

Delivering drafts (always on time, and managing expectations well in advance in the rare case that deadlines need to be shifted)

Delivering final approved content (always on time, perfectly formatted and managing expectations well in advance in the rare case that deadlines need to be shifted)

Publishing content for clients if required (in Adobe Experience Manager – we can train you)

Team capacity planning (ensuring the team is working to capacity, and adjusting the plan as appropriate) and running team planning WIPs

Keeping retainer trackers up-to-date (and ensuring client is across servicing levels)

20% New Business Development

Scoping projects (preparing quotes)

Identifying opportunities for business growth (with existing clients + potential new clients)

Driving execution of key TCC content (e.g. case study content, testimonials, awards submissions etc)

Publishing content for owned channels (blogs on website, social media)

10% - Admin
 

Updating Asana

Tracking hours in Toggl

Organising gifting (welcome gifts to clients, Christmas gifts etc)

Helping plan and organise TCC events

PACKAGE

Permanent part-time

Work from home

Flexible hours - 20 hours, across 4 or 5 days/week during normal business hours (exact days/times negotiable)

Must be based in Australia, Eastern states (AEST/AEDT only)

Salary $85,000 + super, pro rata (for 20 hours /week for this role, this is approx $43k + super)

HIRING PROCESS

Resume review > screening call > first interview (virtual) > online profiling > second interview (virtual) > reference check > offer

HOW TO APPLY

Fill out this form: https://brooke-hill.mykajabi.com/assessments/2147965028