Address
SalaryExcellence thrives here
WHY BAI COMMUNICATIONS
It’s an exciting time to be part of BAI Communications. As a leading communications infrastructure provider, our technical excellence is sought after around the world. Building on our ground-breaking achievements, we continue to expand our operations, helping connect people, support communities and advance economies.
In Australia BAI operates one of the most extensive broadcast networks in the world across 752 sites in Australia. We provide 1,985 fully managed television and radio broadcast services, delivering 126 million broadcasting hours to 99% of the population and provides tower and fibre co-location services for mobile network operators, service providers, enterprise, and public sector customers. In Australia’s harsh environment, our network allows Australia’s public national broadcasters to maintain connection with Australians through floods, bushfires, cyclones and other natural disasters.
ABOUT THE ROLE
The purpose of the role is to work within the Broadcast Services Team to lead the organisation in providing outstanding service delivery to the commercial broadcast customers to achieve and maintain high levels of client satisfaction; and meet and exceed revenue and growth targets.
The role is responsible for the day-to-day account management of commercial broadcast customers and will be involved in all aspects of business development, account management, onboarding, support and management of customers.
This is a fast-paced role, with a strong balance of administration and stakeholder management. You will enjoy working within an unstructured and varied workload; where you thrive on accountability and exceeding customer expectations. This is a role you will run with and make your own, so you will need to be a self-starter who has a high level of communication, be super organised and who can manage multiple projects at one time.
RESPONSIBILITIES:
- Develop and maintain strong relationships across commercial broadcast accounts, demonstrating depth of understanding of customer’s needs and challenges
- Drive customer satisfaction ensuring delivery of consistent service levels that meet customer standards
- Assist in managing the commercial broadcast portfolio including managing client requests, invoices and renewals
- Support Head of Commercial Broadcasters on-board new customers, facilitating the implementation process to ensure smooth transition for both the customer and BAI
- Forecast revenue and ensure sales pipeline is kept up to date in Salesforce
- Work closely with Head of Commercial Broadcasters to identify growth opportunities within customer accounts
- Support the team to drive and implement strategic initiatives
- Responsible for collating monthly reporting for customers
- Maintain close engagement with Service Management Team to understand customer pain points with service management and fault restoration
- Identify and implement efficiency opportunities to eliminate, reduce or automate administrative activities
- Support the development, integration and onboarding of new customer tools and systems
- Understanding of the technical fundamentals of the role and where to gain assistance for complex issues
- Represent BAI Communications products and services to the customer with confidence and credibility
- Attend relevant conferences and seminars to develop professional skills and to network within the industry
- You will have excellent relationship building skills at all levels of the organisation
- Being customer driven you will have innovative problem-solving skills
- Your exceptional verbal and written communications skills are a must
- Sales discipline knowledge including account planning, basic sales techniques, and portfolio management, and reporting is essential
- Experience managing multiple projects and adhering to deadlines will stand you in good stead
- Basic technical knowledge of Television and Radio Broadcasting will assist in your success in this role
- 5+ years experience in a similar role
At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.
We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.
BENEFITS
Some of the reasons you should consider working with us include:
- Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
- A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
- Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.
- A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks
- Rewarding high performance through a Performance Recognition Scheme and peer recognition program
- Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet
- We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the fact that the employee is compensated is just a great by-product!
Want to learn more? Hit apply now!
Sponsorship: Visa sponsorship is NOT available for this position. All applicants require current and valid working rights for Australia. Applications without valid working rights will be declined.
Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.
#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring
