Technical Account Manager

NICE

To build relationships that last with the world’s cloud CX leader

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

As a Technical Account Manager (TAM) you will be a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

• ⭐️ Sales Pipeline Fulfilment
  

  Ensure the top of the sales pipeline is adequately filled with quality leads

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 💼 Sales Pipeline Management
  

  Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 📊 Results orientation
  

  Focuses on outcomes and the steps it takes to achieve them

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems