AddressAbout Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond
About the role
Team Global Express (TGE) are seeking an ambitious and solutions driven Inbound SalesAccount Manager to join our Inside Sales team. In this role you will support all inbound channels to provide an excellent customer experience, whilst having a key focus on growing our business. These channels include phone, email, live chat and online enquiries. You will work closely with your manager, peers & other departments to ensure seamless customer support is delivered at all times. Key to your success will be your ability to work well within a team and your passion for great customer service. You will be joining a vibrant, multicultural team in a fun and professional atmosphere, working on a rotating roster Monday -Friday from 8:30am-6:00pm (7:00pm during daylight savings). Apply now to bring your skills to our dynamic company!
What you'll do
- Manage inbound calls, emails, live chat and online enquiries, actioning within agreed SLA's.
- Address all customer enquiries promptly and professionally.
- Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
- Provide quotes for account holders & one-off customers.
- Create shipments and labels for one off customers.
- Process online payments.
- Assess refund requests.
- Recognise opportunities to up sell products and services at the first point of contact.
- Identify new business opportunities from all inbound channels and create a lead in Salesforce.
- Educate customers on how to use our online self-service platform effectively.
- Foster and maintain strong working relationships with management, your peers and other departments.
- Complete training as required, including compulsory and job related training.
What you'll bring
Are you an energetic customer service professional seeking a fresh challenge? As a proactive self-starter you have strong communication skills, a passion for providing excellent customer service, you are tech savvy & reliable. You will also have:
- Experience within a customer service environment.
- A self-motivated and result driven attitude
- Excellent listening skills.
- Strong verbal and written communication skills.
- A fun & energetic personality and be a team player who is supportive of others.
- The ability to use multiple complex systems simultaneously.
- A desire to consistently learn
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
- TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.
Additional Information
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
It's never been a more exciting time to join our team as we take the next step in our journey.
To find out more about us, visit https://www.tgexpress.com.au/careers
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
